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Awards and Recognition

Asia Miles Promotion

From 24 Jul 2017 to 30 September 2017, EARN One (1) Asia Miles for every HK$2 premium spent on @Travel Protection Plan – Single Trip and One (1) Asia Miles for every HK$1 premium spent on @Travel Protection Plan – Annual Cover for each policy successfully issued at www.aig.com.hk. Act now to make your vacation more joyful and carefree!

The promotional offer is subject to relevant Terms and Conditions.

Product Video

To learn more about our travel coverage and product features, please watch the video taken with Jerry.C (Travel Youtuber) below.

Benefits

Our new @Travel Protection Plan incorporates certain new and enhanced coverage features not found in TravelWise. Under @Travel:

  • We compensate for an insured in case when an insured person’s baggage is not delivered within 6 hours by the Common Carrier
  • We cover up to HK$12,000 rental vehicle excess and car rental return costs
  • Amateur sports such as marathon running are protected so as to cater to Hong Kong customers’ evolving leisure interests.
  • Recognizing the evolving security landscape, coverage is also provided in the event of terrorist acts due to the use of any nuclear weapon or device or chemical or biological agent
  • We reimburse the IDD or Internet call for calling emergency hotline for medical or travel emergency
  • We cover loss of or damage to mobile phones and tablet computers (Platinum Plan only)
  • We offer income protection upon return to Hong Kong due to accidental injury during the journey
  • Follow-up Medical Expenses in Hong Kong up to 180 days, including Chinese Medicine Practitioner treatments (Platinum Plan only)

24/7  Worldwide
Emergency
Assistance
Service

Comprehensive
Medical and
Personal Accident
Cover*

Cover Medical
Evacuation &
Repatriation Service
in every policy

Option of 3 Flexible
Single Trip Plans &
Multiple Trips
Annual Plan

* Coverage differs according to product & plan.

For the full benefit table, please refer to our @Travel brochure or click Buy Now.

Frequently Asked Questions

@Travel annual plan covers all of your trips during the year while trip must commence from Hong Kong with maximum 90 consecutive days per journey.

Unfortunately, your medical expenses incurred after your return to Hong Kong are not covered. Under your @Travel single plan, we only pay for medical expenses incurred as follow-up treatment in Hong Kong if you have consulted a Legally Registered Medical Practitioner overseas for the same sickness during the insured trip.

Anyone age 70 or below on the commencement date of the policy. A policy may be purchased by an individual or a family for travel overseas for purpose of leisure and/or business, provided the trip is commences from Hong Kong.

Note : We do not cover any travel to Cuba, Iran, Syria, Sudan, North Korea, or the Crimea region.

Please press “Buy Now” above or refer to our @Travel brochure for premium levels for each plan.

Yes. Cover will automatically be extended up to a maximum of 10 calendar days without paying any additional premium, in the event the journey is being unavoidably delayed. (e.g: Travel Delay and missed departure sections due to fibular fracture, and insured person can provide medical documentation to prove that he/she is not medically fit to travel)

You can call our emergency service team 24/7 at (852) 3516-8699

You must take 1 Feb as the inception date/ departure date of your Travel Insurance, and the protection will commence after the insured person passed the Hong Kong Immigration Department counter.

If you are travelling to multiple destinations within the same trip, you can be covered under one policy. Please select the furthest region as listed under our area of coverage.

If the Security Bureau issued a “Red or Black Alert” within 7 days of your journey departure date or during your journey, AIG shall reimburse you in accordance with the following “Journey Cancellation”, “Journey Curtailment” or “Journey Re-arrangement” coverage.

Yes, we will reimburse you the additional road transport fares since earthquake is a natural disaster which has caused the delay or cancellation of your scheduled flight. Please ensure that you submit to us  the letter from airline to prove the flight delay/ cancellation.

In the event of loss, written notice of claim should be submitted to AIG Hong Kong within thirty (30) days after the occurrence , together with all relevant documents. 

You should fill in and sign the related claim form.

In order to help us to deal with your claims, you should provide all the supporting documents to substantiate your claim. Complete documentation will prevent any delay in your claim assessment as additional time may be required to obtain the requisite information

Upon receipt of sufficient documents, we will assess your claim accordingly. The result of your claim submission will be sent to you shortly

Complete and return the claims form with the supporting documents to:

AIG Insurance Hong Kong Limited
46/F, One Island East,
18 Westlands Road,
Island East,
Hong Kong

 

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