Overview

Selected UnionPay Diamond and Platinum credit cardholders enjoy FREE Asia* comprehensive travel insurance plan for up to 7 days. Coverage can be exteneded to the cardholder's travel companion(s) that have been nominated during activation. Maximum of six (6) travellers (including the cardholder), who are listed on the tour/hotel booking confirmation slip or e-ticket. 

The offer is available every month for the first 350 Platinum & Diamond UnionPay cardholder registering their policy through www.aig.com.hk/unionpay first come first served.

Please check HERE for the card who enjoy this offer.

You may also check the following UnionPay website for the bank list:

*Asia Plan covers the countries include Australia, Brunei Darussalam, Cambodia, China, India, Indonesia, Japan, South Korea, Lao People's Democratic Republic, Macao, Malaysia, Myanmar, New Zealand, Philippines, Singapore, Taiwan, Province of China, Thailand, Viet Nam

Eligibility

To obtain a free Travel Insurance Policy for a trip, the Selected Cardholder must:

1. The flight, the hotel or tour package of the Trip is paid for by the Cardholder using his/her Eligible Card, or the Eligible Card is used by the Cardholder to make a purchase of any kind (at a minimum of HK$500) during the Trip.
2. The Trip must commence and end in Hong Kong.
3. The Cardholder must be between the ages of 18 and 70 and all the travel companion(s) must be age 70 or below.
4. The coverage is restricted to a maximum of six (6) travelers (including the Cardholder), who are listed on the tour booking invoice with Tourist Industry Council outbound levy, hotel booking confirmation or e-Ticket.  The Cardholder and his/her travel companion(s) must travel together and must be booked onto the same flight or same hotel. 
5. Cardholder must login to www.aig.com.hk/unionpay and follow the prompts to register the Free Plan before he/she and the travel companion(s) (if any) leave the immigration counter of Hong Kong for the purpose of commencement of the Trip.

Remarks:

*The first 6-digits of eligible card number must be provided upon registration. Cardholder should safe keep the payment slips or bank statement and furnish all information as evidence in the event of a claim.

*AIG Insurance Hong Kong Limited  reserve the right to make the final decision on all claims. 

Terms and conditions apply.

 

Claims Process

In the event of loss, written notice of claim should be given to us within thirty (30) days after the occurrence, except death claim which requires immediate notice in writing.

(Please click here for Guidelines on Documents Required for Various Benefits).

Insured person is also required to provide the claim form, all the relavant documents regarding on the claims, boarding pass and also your eligible credit card account statement or receipt which included:

(a) Credit card type

(b) Cardholder’s name and

(c) The record of purchase flight, hotel, tour package or overseas spending over HKD$500 during the trip by the Selected Card

(d) If you are not the cardholder, you must provide the tour booking invoice with Tourist Industry Council outbound levy, hotel booking confirmation slip or e-ticket to show that you are on the list of the trip

in order to proceed the claims.

Your completed claim form, along with all relevant supporting documents, can be submitted to our Claims Department by mail or in person. Please click here for Travel Claim Form

AIG Insurance Hong Kong Limited  

Claims Department, 46/F, One Island East 
18 Westlands Road, Island East, 
Hong Kong 
Fax No.: +852 2834 8962
Email:
 (Travel claims) travel.claim.hk@aig.com

If you are traveling overseas and require emergency assistance, you can contact our 24-hour Travel Guard Assistance Hotline at +852 3516 8699 anytime anywhere in the world for assistance. Please provide the following information when calling (if you are unable to call, please ask a family member, colleague or third party to assist): your policy number; your name and your current location. 

Please click here for Frequently Asked Questions in Relation to Claim Submission

Please click here for Claims Form

Please click here for Guidelines on Documents Required for Various Benefits

Frequently Asked Questions

If you didn’t consult the local registered doctor at least one time, your medical expenses incurred after your return to Hong Kong are not covered.

Yes. Cover will automatically be extended up to a maximum of 10 calendar days without paying any additional premium, in the event the journey is being unavoidably delayed. (e.g: Travel Delay and missed departure sections due to fibular fracture, and insured person can provide medical documentation to prove that he/she is not medically fit to travel)

You can call our emergency service team 24/7 at (852) 3516-8699

You must take 1 Feb as the inception date/ departure date of your Travel Insurance, and the protection will commence after the insured person passed the Hong Kong Immigration Department counter.

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