The Working Holiday Scheme is a bilateral arrangement agreement signed between the government of the Hong Kong Special Administrative Region and many other governments to allow young people from Hong Kong to work overseas. AIG’s working holiday insurance provides comprehensive protection for young people participating in this program so they can experience their dreams without worrying about insurance coverage for overseas destinations, such as Australia. We provide emergency support and assistance should you fall ill or have an accident.
|Benefits||Basic Plan||Premier Plan|
|Benefits||Basic Plan||Premier Plan|
AIG working holiday insurance gives you comprehensive protection for your overseas working holiday in countries. We cover your emergency medical expenses and provide a range of other personal protection features.
Basic and Premier plans cater for the needs of young people exploring the world through working holidays.
Receive a quote within minutes and purchase a working holiday insurance policy online in just 4 easy steps.
Provide trip information
Enter details about your working holiday.
Select the preferred plan
Choose Basic or Premier coverage.
Fill out personal details
Enter personal information about the traveller.
Payment and confirmation
Pay online, and the system will successfully issue the policy.
AIG is dedicated to enhancing customers’ security and peace of mind with our insurance products protection.
Our insurances thoughtfully designed and backed by AIG’s customer-first service, and efficient online compensation processing. Read some of our customer stores here...
Mrs. Lee was on holiday in Japan when she had an accident while skiing. An x-ray revealed that she broke both of the bones in her lower left leg and surgery would be necessary. Preferring to have the procedure done back home in Hong Kong, her daughter called us for assistance. AIG Travel got in touch with her treating doctor to obtain her medical report. After getting confirmation that she was fit to travel and approving her cover, we quickly arranged for her to return home the next day on business class accompanied by a non-medical escort. We made her homebound journey more comfortable with prearranged door-to-door wheelchair and porter services at the airports and ground transfers at both ends. When she safely arrived back in Hong Kong, she was directly admitted to hospital for surgery.
17 tourists were on a group trip to Jiangxi when the bus crashed and rolled over when the driver mishandled a turn. Two of the passengers were thrown out of the bus and another two were badly squashed by the seats. The others, including the tour guide and the bus driver, sustained multiple cuts and wounds. Carol, a member of staff from the travel agency, called us as soon as she got word of the accident. AIG Travel quickly got in touch with the tour guide on the bus, and he was able to provide information about the accident and rescue work that was being carried out at the time of the call. When we followed up with the guide later, we learned that all of the passengers had been admitted into the hospital. We despatched a two-person crisis response team to Wuyuan early the next day to assess the situation and work with the treating doctor. When the patients were well enough to be discharged, we arranged for their return via commercial airline and high-speed train. Medical escort was also arranged for patients when it was required.
Mark was on holiday in Yunnan, China when he started experiencing difficulties breathing and was sent to hospital. After a few days of treatment, his travel agent called us for assistance to get him home. AIG Travel quickly spoke to his treating doctor to get more information on his condition. We learned that he was suffering from high altitude sickness and had a lung infection. After obtaining his medical report, we approved his medical expenses. We also kept his sister and his travel agent back in Hong Kong updated on his condition and repatriation plans. Mark wished to go home after a few days in admission even though he had not recovered enough for air travel so we reviewed his condition with his doctor and determined that he was well enough for ground travel. After that, we arranged to get him home via high speed train accompanied by a medical escort throughout his journey. When he safely arrived back to Hong Kong, he was directly admitted to hospital for continued treatment.
A 13-year-old boy was on a study tour in New Zealand when he sustained an injury to his right leg during a soccer game. He was immediately sent to the hospital where an x-ray revealed a badly fractured shinbone that required emergency surgery. He underwent the procedure and remained in hospital for a few days to recover. His school teacher, Julia, reached out to us to seek assistance with his return travel arrangements. After obtaining the boy’s medical report, AIG Travel approved coverage for a seat upgrade to make his return journey more comfortable as he was still wearing a cast and using crutches to move around. Unfortunately the airline didn’t allow the seat upgrade as there was no escort to accompany him in business class. However they did agree to provide him with 2 additional economy class seats at no extra cost so that he could be seated near his teacher. We also arranged door-to-door wheelchair service to ease his mobility in the airports. We monitored their departure from Auckland and followed up on their safe arrival in Hong Kong.
A five-year-old girl, Daisy, developed a cough and high fever while on holiday with her mother, Alicia, in Trang, Thailand. Alicia called the ATAP global service centre for help and we quickly referred them to the Wattanapat Hospital located nearest to where they were staying. After Daisy had been seen by the treating doctor, we followed up and learned that chest x-ray showed that Daisy had lung infection. She was admitted for conservative treatment and we approved cover for her medical expenses.
When we checked in on her condition the next day, we found out that she had responded well to treatment and was fast recovering. Later on the same day, Daisy was discharged. Both mother and daughter continued their stay in Thailand and returned to home as planned.
A couple from Hong Kong was on a tour in Ho Chi Minh City, Vietnam when the 63-year-old wife, Sally, slipped and fell while trying to get off the tour bus. A travel agency representative called the ATAP global service centre for help after the tour leader informed him of the mishap.
AIG Travel later learned that a CT scan at the local hospital revealed that Sally had a compression fracture in her lower spine and she was hospitalised for observation. After we received her medical report, we reviewed and approved cover. We booked Sally on business class right after she was given clearance to travel while her husband remained in economy. Wheelchair and porter services at the airports and ground transfers at both ends were also arranged to ease their travel. The couple safely arrived back to Hong Kong and Sally was to have her follow up check at the Hong Kong Adventist Hospital.
Helen was travelling in Norway with her family when she fell down some stairs. An x-ray revealed a badly fractured shin bone that would require surgery. Her husband reached out to us for advice as she preferred to return to Hong Kong for the procedure. AIG Travel contacted her treating doctor and we approved cover for her medical expenses after reviewing her medical reports, and then we provided the hospital with a guarantee of payment. We also kept updating Helen’s family on her recovery as they could not speak English and had difficulties communicating with the hospital. We also arranged for an accommodation extension and new return airline tickets for her family. We arranged for her to have a medical escort to take care of her during the return journey home. She safely arrived back in Hong Kong afterwards.
Natalie was on a rock climbing holiday in Germany when she fell and injured her lower back. An x-ray revealed that she had fractured her spine. She called us for assistance with her medical expenses and travel arrangements. AIG Travel got in touch with her treating doctor, and learned that she needed surgery very soon. Cover was approved after we reviewed her medical report so we provided the hospital with a guarantee of payment. She underwent the procedure two days later. We monitored her recovery progress the whole time by regularly getting updates from her treating doctor. We also constantly checked in on her as she was alone to make sure she was doing well. After confirming that she was fit to trave, we quickly issued her new return airline ticket on business class so that she would be comfortable on her return journey.
Sabrina who was on a holiday in Osaka, Japan with her teenage daughter and mother-in-law slipped and fell from a staircase. She was diagnosed with a fracture in her right ankle. She had to wear an ankle cast and use crutches to get around. Requiring rest and unable to get around as planned, she decided to curtail her trip. After obtaining her medical report, we reviewed it and approved coverage for her medical expenses and additional cost of issuing new airline tickets for them as their original ones were non-changeable. We arranged for her to return on business class for better comfort and leg room while her family was on economy, seated close to her. Wheelchair service at the airports and ground transfers at both ends were also prearrange. The trio safely returned back to Hong Kong and was appreciative of our assistance and arrangements.
AIG’s 24/7 Emergency Support Center focuses on the needs of AIG customers who travel overseas. Our team is fluent in 4026 different languages, and is always available to provide responsive, practical advice and assistance through our support hotline.
Our efficient and dedicated 24-hour medical support team consists of professional doctors and nurses available to provide emergency support or medical advice around the world.
Any legal Hong Kong resident aged between 18 to 31 and granted the working holiday visa or relevant document which is issued by any participating country under the Working Holiday Scheme (Please visit website at http://www.labour.gov.hk/eng/plan/whs.htm for the details of the participating countries)
This policy effective date must be same as, or earlier than the Insured Person’s Departure Date from Hong Kong.
In the event of loss, written notice of claim should be submitted to AIG Hong Kong within thirty (30) days after the occurrence, together with all relevant documents.
You should fill in and sign the related claim form.
In order to help us to deal with your claims, you should provide all the supporting documents to substantiate your claim. Complete documentation will prevent the delay in your claim assessment as additional time may be required to obtain the requisite information
Upon receipt of sufficient documents, we will assess your claim accordingly. The result of your claim submission will be sent to you shortly
Complete and return the claims form with the supporting documents to:
AIG Insurance Hong Kong Limited
46/F, One Island East,
18 Westlands Road,
Island East, Hong Kong
You can call our emergency service team 24/7 at (852) 3516-8699