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Auto e-Claims-24 Hour Auto Claim Reporting Platform

*For Private Auto and Motor Cycle Insurance Only

 

Hotline: +852-3555 7033

 

Claims Digital Self-Service

*For Personal Accident and Health Care Only

 

Hotline: +852-3666 7090

 

Personal Claims

In the event of any occurrence which may give rise to a claim under this Policy, written notice of claim should be given to us immediately for Automobile insurance claim and Domestic Helper Insurance claim; while for Golf Insurance claim, Household Insurance claim and Rental Protector claim, written notice of claim should be given to us within thirty (30) days after the occurrence, together with all relevant documents.

Please click here for Claim Form

Guidelines on Documents Required

Please click here for Automobile claim Guidelines

Please click here for Household claim Guidelines

Please click here for Rental Protection claim Guidelines

Please click here for Domestic Worker claim Guidelines

Please click here for Golf claim Guidelines


The completed claim form should be returned to our Claims Department together with all supporting documents as soon as possible at the following address:

AIG Insurance Hong Kong Limited  
Claims Department, 46/F, One Island East 
18 Westlands Road, Island East, 
Hong Kong 

Fax No.:
+852 2834 8962
Email:
claims.hk@aig.com

 

OR

 

Online 24-hour Auto claim report platform

Auto e-Claims   (*For Private Auto and Motor Cycle Insurance Only)

 

Upon your submission of claim form by mail/e-mail, you will receive an acknowledgment SMS and/or email within 2 working days for your first claim submission. At the same time, your claim will be processed and our claims adjuster will contact you/your insurance agent or broker directly when necessary.

 

For Urgent Assistance or Enquiry

General enquiries
Please contact our Customer Service Hotline on +852 3666 7033, Monday to Friday 9:00am to 6:00pm (except public holidays), or contact your insurance agent or broker.

24- Hour Auto Assist Program
AIG 24 hour Emergency Hotline: +852 3122 2390
As a Comprehensive policyholder you can utilize the breakdown and towing service as well as flat tire and battery assistance.
As a Third Party policyholder we will provide you with 24 hour advisory services including referral to an emergency services provider.


24- Hour Emergency Assistance when Travelling Overseas

Travel Guard Assistance Hotline at +852 3516 8699 anywhere in the world for assistance.
Please provide the following information when calling (if you are unable to call, please ask a family member, colleague or third party to assist): your policy number; your name and your current location. 

 

Please click here for Frequently Asked Questions in Relation to Claim Submission

In the event of loss, written notice of claim should be given to us within thirty (30) days after the occurrence, except death claim which requires immediate notice in writing. Your completed claim form, along with all relevant supporting documents, can be submitted to our Claims Department by mail or in person. It can also be submitted by fax or Email to Eclaims.hk@aig.com, for those documents that an original is not required. (Please click here for Guidelines on Documents Required for Various Benefits).

Please click here for Travel Claim Form and Personal Accident Claim Form

AIG Insurance Hong Kong Limited  

Claims Department, 46/F, One Island East 
18 Westlands Road, Island East, 
Hong Kong 
Fax No.: +852 2834 8962
Email:
 (Personal Accident and Health claim) pa.claim.hk@aig.com
(Travel claims) travel.claim.hk@aig.com

 

Upon your claim submission, you will receive an acknowledgment SMS and/or email within 2 working days for your first claim submission.  At same time, your claim will be processed. The length of time that it takes to settle a claim will depend on the nature of the exposure and its complexity. A straight-forward accidental medical expenses claim might be settled in a very short period of time. You can be assured that our claims adjuster will help you throughout the entire process.

 

If you have any enquires regarding the status of your submitted claim or claimed benefit, please feel free to contact our Customer Service Hotline on +852 3666 7090, Monday to Friday 9:00am to 6:00pm (except public holidays), or contact your insurance agent or broker.

 

If you are traveling overseas and require emergency assistance, you can contact our 24-hour Travel Guard Assistance Hotline at +852 3516 8699 anytime anywhere in the world for assistance. Please provide the following information when calling (if you are unable to call, please ask a family member, colleague or third party to assist): your policy number; your name and your current location. 

 

Please click here for Frequently Asked Questions in Relation to Claim Submission

Please click here for Guidelines on Documents Required for Various Benefits