Business Claims
Categories for Business Claims Procedure
Procedure:
In the event of loss, written notice of claim should be given to us within thirty (30) days after the occurrence, together with all relevant documents. (Note, that the exact period for notifying a claim may differ depending on the exact condition stated in your policy, so please check this).
Requirements & Notes:
A. Documents / information required for claims submission
B. Overseas Emergency Needs
Frequently Asked Questions:
A. General Information
You can contact AIG Customer Service Hotline for an Accident & Health claim form or Travel Insurance claim form at +852 3666 7090 (Mondays to Fridays 9am - 5:30pm, except public holidays).
Documents required vary according to the type of claim you are making. (Please click here for guidelines on documents required.)
AIG Insurance Hong Kong Limited
Claims Department
7/F, One Island East
18 Westlands Road
Island East
Hong Kong
Fax No.: +852 2834 8962
To expedite the processing of these additional documents, please clearly write your claim reference number at the top of the first page.
B. Accident & Health Care
C. Travel Insurance
We recommend that you contact your agent, broker or us immediately with all available information about the loss.
Frequently Asked Questions:
Q: What should we do if there is a claim or we suspect that something has happened that may give rise to a claim?
A: Report the claim or the relevant circumstance to us as soon as possible. Please refer to the notification procedures for further details.
Q: How do we submit a notification to you?
A: Written notification should be sent to us at the following address or fax number:
AIG Insurance Hong Kong Limited
Claims Department
7/F, One Island East
18 Westlands Road
Hong Kong
Fax No: +852 2838 9916
Q: What documents are necessary for reporting a notification?
A: Please refer to the list of documents required.
Q: How will we know whether the notification submitted is being processed?
A: On receipt of your written notification, we will send you a written cknowledgment. If you do not receive it, please contact us.
Q: How should we handle a claim made against us?
A: You have the duty to defend the claim as a prudent uninsured. This responsibility includes, but not limited to, retaining legal representatives to advise you on the defense.
Q: What is the process for retaining a legal representative to handle a claim on our behalf?
A: Prior written consent is required from us before you incur any defense costs. You should provide us with the law firm's capability statement, hourly rates, and the budgeted costs for handling the claim for our consideration.
Q: Are the legal costs incurred in a defense covered under the policy and how are they reimbursed?
A: Reasonable and necessary defense costs incurred on a covered claim will be advanced according to the terms and conditions of the policy. Copies of the relevant invoices and detailed narratives of the work carried out should be provided to us for our consideration and assessment.
Q: Can we admit liability or enter into any settlement with the claimant?
A: You should not admit liability or enter into any settlement or incur any costs without our prior written consent.
Requirements & Notes
A. Documents / information required for claims submission
B. Notification Procedure
We recommend that you contact your agent, broker or us immediately with all available information about the loss.
Requirements & Notes
A. Documents / information required for claims submission
B. Notification Procedure
We recommend that you contact your agent, broker or us immediately with all available information about the loss.
A. Documents / information required for claims submission
B. Notification Procedure
We recommend that you contact your agent, broker or us immediately with all available information about the loss.
Requirements & Notes:
A. Documents / information required for claims submission
B. Appointment of surveyors
C. Useful Notes
Goods damaged or missing while taking delivery
D. Appointment of surveyors
Frequently Asked Questions:
We recommend that you contact your agent, broker or us immediately with all available information about the loss.
Requirements & Notes:
A. Documents / information required for claims submission
B. Useful Notes
Frequently Asked Questions:
We recommend that you contact your agent, broker or us immediately with all available information about the loss.
Requirements & Notes:
A. Documents / information required for claims submission
B. Useful Notes
Frequently Asked Questions:
We recommend that you contact your agent, broker or us immediately with all available information about the loss.
Requirements & Notes:
A. Documents / information required for claims submission
B. Useful Notes
Frequently Asked Questions:
We recommend that you contact your agent, broker or us immediately with all available information about the loss.
Requirements & Notes:
Section 1 - Contract Works
Following an incident that results in loss or damage that may give rise to a claim, the Site Manager or person responsible for site administration should immediately notify your agent, broker or us.
A. Documents / information required for claims submission
B. Useful Notes
Section 2 – Third Party Liability
A. Documents / information required for claims submission
B. Useful Notes
Frequently Asked Questions:
Statutory Requirement (Under Section 15 of Employees’ Compensation Ordinance)
If an employee sustains an injury or dies as a result of an accident arising out of and in the course of his employment, his Employer is obligated to report his case to Labour Department by completing and returning TWO original copy of
To the Labour Department within the respective time period below:
To submit a claim
Documents / information required for claims submission
We recommend that you contact your agent, broker or us immediately with all available information about the accident.
Please submit the following documents to our Claims Department once they are available:
1. Copy of Form 2/Form 2B/ Form 2A
2. Original sick leave certificate(s)
3. Original medical expenses receipt(s), if any
4. Original Certificate of Assessment (Form 7), if any
5. Original Certificate of Compensation Assessment (Form 5), if any
Every claim letter, legal letter, writ or summon shall be left unanswered and forwarded to us immediately for our attention
Frequently Asked Questions:
We recommend that you contact your agent, broker or us immediately with all available information about the loss.
Requirements & Notes:
A. Documents / information required for claims submission
B. Useful Notes
Frequently Asked Questions:
We recommend that you contact your agent, broker or us immediately with all available information about the loss
Requirements & Notes:
A. Documents / information required for claims submission
B. Useful Notes
Frequently Asked Questions:
We recommend that you contact your agent, broker or us immediately with all available information about the loss.
Requirements & Notes:
Section 1 - Kidnap & Ransom Insurance (For China Trade Package only)
Section 2 - Business Travel Insurance
A. Overseas emergency assistance:
China Assist Card
Emergency Medical Evacuation
As a result of an injury sustained or sickness commencing while you are traveling during a covered journey, you and/or your representative should:
Repatriation of Remains
In the event of death caused by serious injury or sickness during a covered trip, the insured's representative should immediately contact our Alarm Centre and provide the following information:
B. Any claims under the following coverage should have written notification given to our claims department within thirty (30) days after the occurrence of loss:
Medical Expenses
You should provide:
Personal Accident Protection
Permanent disablement
If the insured is permanently disabled by accident during the insured journey, you should provide the following documents:
Inform us immediately when the disability is certified to be permanent and of no further improvement or no further medical treatments will be required
Accidental death
If the insured dies from accident during the insured journey, you should provide the following documents:
Section 3 - Property All Risks Insurance
To make a claim, you should submit the following information and/or documents:
Note:
Section 4 - Public Liability Insurance
Please provide the following information and/or documents as soon as possible after the occurrence whether a claim has been made against you or not:
Note: You should not admit liability, assume any obligation, or make and offer or payment without our prior written consent
Section 5 - Employees' Compensation Insurance
Statutory Requirement (Under Section 15 of Employees’ Compensation Ordinance)
If an employee sustains an injury or dies as a result of an accident arising out of and in the course of his employment, his Employer is obligated to report his case to Labour Department by completing and returning TWO original copy of
To the Labour Department within the respective time period below:
To submit a claim
We recommend that you contact your agent, broker or us immediately with all available information about the accident.
Please submit the following documents to our Claims Department once they are available:
1. Copy of Form 2/Form 2B/ Form 2A
2. Original sick leave certificate(s)
3. Original medical expenses receipt(s), if any
4. Original Certificate of Assessment (Form 7), if any
5. Original Certificate of Compensation Assessment (Form 5), if any
Every claim letter, legal letter, writ or summon shall be left unanswered and forwarded to us immediately for our attention
Frequently Asked Questions:
We recommend that you contact your agent, broker or us immediately with all available information about the loss.
Frequently Asked Questions:
1. What should we do when we sustain a loss or expect to suffer a loss in connection with an eligible shipment or receivables?
Notify AIG Underwriter for any overdue account of any buyer which remains unpaid more than 90 days from the original due date.
2. How do we submit a claim notification?
A completed Proof of Loss Form should be sent to AIG Underwriter or Claims department.
Contact details of Claims department:
Email: claims.hk@aig.com
Fax: +852 2838 9916
Phone: +852 3555 0356
3. What documents are necessary for reporting a notification?
Please refer to the list of documents required.