Get a Quote

Quote in MOTIS via myAIG

Submit a Claim

Visit these links for the following products:

• Travel Insurance
• Car Insurance
• Domestic Helper Insurance
• Home Insurance
• A&H Group Insurance [Applicable to Policy Number Prefix(CBT/GPA/GPP/GPS/GCI)]

Other Product:

Go to the Claim Forms Center to download and submit a claim here.

• Please select the question type as "Claims" and choose a product. Then upload the claim form along with all relevant supporting documents, and submit.

Renew a Policy

Renew in MOTIS via myAIG

Make Policy Changes

Submit your policy change requests online.

Available in the following products:

• Guard
• Car Insurance
• Domestic Helper Insurance
• Golf Insurance
• Home insurance
• Rental Protector Insurance
• Travel Insurance
• Voluntary Employee Benefits (VEB)
• Personal Accident / Hospital Income / Critical Illness
(Only applicable to policies for non-employee and corporate employee)

Click to start

24/7 Information Hub

• Personal Insurance
• Business Insurance

Emergency Assistance

Travel

24-hour Emergency Assistance Centre: +852 3516 8699 or  +86 2032107819

If the policy was purchased on or after June 2, 2026, the Emergency Assistance hotline is +852 3555 0061.

Emergency Travel Assistance:

• Replacing lost passport or travel documents
• Emergency telephone translation services
• Assistance with rebooking and return travel arrangements

Medical Support:

• Arrangement of emergency medical evacuation/repatriation
• Scheduling of outpatient appointments
• Arrangement of family visits to patients/repatriation of unaccompanied minors

Motor

24-Hour Auto Assist Hotline: 2603 9467

• 24-Hour Towing Service
• 24-Hour Roadside Assistance -flat tire & battery jump start
• 24-Hour Claims and Advistory Services

*Remark:  No Charge for Comprehensive Policy

*Auto assist service is provided within the territory of Hong Kong