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AIG Travel insurance coverage regarding the Hong Kong latest situations

Due to the current events in Hong Kong, AIG HK would like to announce that any flight cancelation or flight delay directly or indirectly caused by protest and/or demonstration and/or airport closure and/or transport or road disruption and/or social unrest and/or civil commotion and/or riot and/or similar incidents in Hong Kong (“Incidents”) are considered as “KNOWN RISK” from  3:30 am (Hong Kong Time) on 13 Nov 2019 onwards and will NOT be covered until further notice from us.

For any Single Travel Insurance Policies purchased after 3:30 am (Hong Kong Time) 13 November 2019; or, for any Annual Travel Insurance Policies with the trip arranged after 3:30 am (Hong Kong Time) on 13 November 2019, any losses caused by the Incidents will NOT be covered.

Should you have any further enquiries please contact us using our online form, after which our service team will be in touch with you.

You could also click here to report claims via AIG Travel Insurance Claims platform.

 
 

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AIG Customer Stories

AIG is dedicated to enhancing our customers peace of mind with our insurance protection for when the unexpected happens.

Our insurances products are designed and backed by AIG’s customer-first service, and efficient online compensation processing. Why not listen to some of our customers experiences below...

Contracts dengue
Leo Cheung
AIG client for 1 year
#Phuket #Travel #Dengue
Leo Cheung
AIG client for 1 year

“Thank you for the swift assistance! You all did good. I appreciate your assistance. I appreciate your help.” 

#Phuket #Travel #Dengue

Gentleman contracts dengue in Thailand

Leo was on leisure trip to Phuket Island with his family when he developed a fever. He sought outpatient treatment at a local clinic and was prescribed some medications. Within 48 hours his fever worsened and he was sent to a local hospital. Tests revealed that he had contracted dengue and he was admitted for treatment. A hospital representative contacted AIG to check on his medical expense coverage.

We provided the hospital a guarantee of payment after a review of his medical report and cover was approved. Leo’s family members had returned as planned while he remained in the hospital for another five days. We kept him closely monitored and we issued him a new airline ticket for his return to home after he was given clearance to travel. Leo safely got home and appreciated our service.

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Heart attack
Ryan Li
AIG client for 5 years
#USA #Travel #Illness
Ryan Li
AIG client for 5 years

 “Dear team, just to inform you that my husband with the escort doctor and I are now waiting for boarding. We thank all your team members for your attention and care.” – Venus

#USA #Travel #Illness

Heart attack while travelling in U.S.A

Ryan and Venus were on holiday to U.S.A. when Ryan collapsed on the bedroom floor. He was sent to medical centre where tests indicated that Ryan had suffered a heart attack and he was admitted straight away in the intensive care. Venus called AIG travel emergency hotline for help.

We spoke to his treating doctor and learned that although Ryan had not experienced any symptom prior to the collapse, he had multiple heart and lung conditions that led to his heart attack. Even though the cause of his heart attack was undetermined, we approved cover after a thorough review with his doctor.  Ryan remained in admission for two weeks and we kept him under close monitoring. We also checked in on Venus regularly to make sure she was keeping well.

After his condition had further improved, we booked him on business class accompanied by a doctor escort with oxygen on standby throughout his flight while his wife was on economy. The couple safely returned home and Ryan got further treatment at a local hospital.

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Decompression sickness
Jason Tsang
AIG client for 5 years
#Bali #Diving #Sickness #Travel
Jason Tsang
AIG client for 5 years

 “Thank you for your timely response, medical monitoring and guarantee of payment. Travel insurance has always been a must-have for our trips, and it is this habit that ensured timely actions and medical treatment after an accident. Thank you again for your positive response and help”

#Bali #Diving #Sickness #Travel

Decompression sickness

Jason was on Bali Island for a diving trip when after a session, he started experiencing dizziness, pain and numbness in his arms, legs and back. He sought treatment at the local hospital and the treating doctor confirmed that Jason had decompression sickness. 

AIG Travel learned that Jason needed several rounds of therapy. We approved cover after reviewing his medical report. When the hospital declined a guarantee of payment directly from us, we activated a local provider to do so. Jason stayed in hospital for a week and continued his recovery in his hotel for another three days. We arranged for his return journey on business class accompanied by a medical escort. Wheelchair service at the airports and ground ambulance transfers at both ends were arranged also. Jason safely arrived home and was to have a follow up check at a local hospital.

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A solo trip
Nancy Liu
AIG client for 4 years
#Solo #Travel #Japan #Accident
Nancy Liu
AIG client for 4 years

 “To AIG:

I sincerely thank you for your help and arrangements. It helped me return Hong Kong to have further treatment after my injury. Wish you all a pleasant work.” 

#Solo #Travel #Japan #Accident

Solo traveller breaks her toe in Japan

Nancy was on a leisure trip to Kitakyushu, Japan when she tripped and fell while on the street and injured her left foot. She sought outpatient treatment at a local clinic and x-rays showed that she had fractured her fifth toe and had to wear an ankle cast. Her friend in Hong Kong called AIG travel emergency hotline for help after receiving news of her mishap.

AIG Travel called Nancy to find out more about her condition. We also obtained her medical report and cover was approved after a review was completed. The patient was given clearance to travel a couple of days later after a follow up check and we arranged for her return on business class so that she was more comfortable. We also arranged for wheelchair and porter services at the airports, as well as ground transfers at both ends to ease her travel.

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Car accident
Jenny Lai
AIG client for 1 year
#Vietnam #CarCrash #Travel #Accident
Jenny Lai
AIG client for 1 year

“Thank you for your professional service delivered to us round the clock, and repeatedly offered the best guidance, solutions and discretion throughout the ordeal. Although it was quite unfortunate for my sister who ran into a car accident in Vietnam, the well-planned evacuation was a huge relief.

Your service was as valuable as the insurance itself. We have experienced the strong support and teamwork from all the different members of the team and different departments within AIG. On behalf of my family, I would like to take this opportunity to express our sincere appreciation to all of you and wish you and AIG every success in the future.”– Jenny’s sister

#Vietnam #CarCrash #Travel #Accident

Car accident in Vietnam

Mark and Jenny were on a trip to Vietnam when the van they were travelling in got into an accident. Both were sent to the local hospital where scans showed that Jenny had serious spinal fracture and injuries to her lung. Mark suffered from multiple skin abrasions. Jenny’s sister called the AIG for help.

AIG Travel immediately contacted Jenny. Her sister requested for us to get the couple back home asap as the family wished for the patient to receive treatment and care in HK.

We regularly checked in on the couple’s condition. After the Jenny’s condition had further stabilised, we quickly made the arrangements for her return via air ambulance after cover was approved. Jenny was accompanied by two medical escorts and her sister. We also arranged for Mark to return home on the same day via commercial airline. Jenny was admitted to the hospital in Tuen Mun for after she safely arrived back in HK.

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Business Trip
Edward Chu
AIG client for 2 years
#BusinessTrip #China
Edward Chu
AIG client for 2 years

“I would like to thank you the AIG team. I unfortunately had an accident in China on 20 May 2018. I was seriously hurt from the accident and needed to come back to HK for medical care. 

 

The AIG medical team gave us immediately help. The escort doctor and nurse carefully took care of me during the return journey and safely sent me to the Hong Kong Hospital. My wife and I deeply appreciated all that have been done.”

#BusinessTrip #China

Business traveller injures his neck in China

Edward who was on a business trip to Shenzhen, China fell off his bicycle and injured his neck. He was rushed to the hospital where a MRI revealed that he sustained a severe spinal injury and his condition was critical. His travel agent called AIG for help to get him home to HK to get higher level of medical care.

We quickly got in touch with his treating doctor and learned that although the MRI had not shown any fractures it was likely that Edward had sustained spinal bone dislocation. After reviewing his condition, it was concluded that Edward required prolonged hospitalization and medical care and it would be best to get him home as soon as possible. Later the same day, after approving cover we arranged for a ground ambulance and a doctor-and-nurse escort team to bring him back home.  After Edward safely arrived in Hong Kong, he was directly admitted to the hospital.

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Fainted onboard
Derek Chan
AIG client for 2 years
#Dubai #Travel #Accident #Onboard
Derek Chan
AIG client for 2 years

“Thank you AIG for your support. I appreciate that as we are in foreign land and we have no friends here. We are on our own and I am happy to have your support.” – Audrey

#Dubai #Travel #Accident #Onboard

Fainted onboard a flight to London

Derek and Audrey were heading to London, when Derek fainted onboard the aircraft. He was given inflight medical attention and was later transferred to a local hospital during a transit in Dubai. Venus then reached out to AIG for assistance.

We immediately got in touch with his doctor and learned that Derek might have a heart rhythm disorder. Derek needed to transfer to another hospital for further tests, so he was admitted to the second hospital.

Later we learned that further tests did not reveal abnormalities and Derek was placed in the intensive care for observation. Cover was approved after we reviewed all his medical reports and past medical history. After a check by his doctor, Derek was discharged with clearance to travel. The couple then decided to continue their travels and departed Dubai for London a day after.

 

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Fell in hotel room
Ellen Cheung
AIG client for 2 years
#France #Travel #Hotel #Fall #Accident
Ellen Cheung
AIG client for 2 years

“Your service was very good and very efficient. I will give positive feedback to praise your good job.” 

#France #Travel #Hotel #Fall #Accident

Fell in hotel room

Ellen, a 65-year-old lady, was in France when she slipped and fell in her hotel bathroom injuring her arm and forehead. At a local hospital, x-rays showed that she had fractured her elbow and she had to wear an arm cast. Ellen also received stitches for a deep cut on her forehead. Her travel agent contacted AIG for assistance with her return travel arrangements as the tour group had to move on to another destination.

AIG Travel spoke to her treating doctor for more information and obtained her medical report. After a review was completed, we approved cover and provided a guarantee of payment to the hospital. After Ellen recovered enough to travel, we arranged for her return to Hong Kong on business class with a non-medical escort to take care of her needs throughout her journey. Wheelchair service at the airports and ground transfers at both ends were also arranged to make her travel more comfortable.

 

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Accidental Fall
Sally Leung
AIG client for 2 years
#HoChiMinh #Vietnam #Tour #Travel #Accident
Sally Leung
AIG client for 2 years

 “Really well done. You provided excellent service. I can say it was flawless. I recommended you to my fellow members in the same tour group. They witnessed the whole process. You kept close follow up on our case. Other companies are not as thoughtful as you are. I hope you can keep up your good service.”

– Sally’s husband

 

#HoChiMinh #Vietnam #Tour #Travel #Accident

Lower back compression after a fall…

A couple from Hong Kong was on a tour in Ho Chi Minh City, Vietnam when the 63-year-old wife, Sally, slipped and fell while trying to get off the tour bus. A travel agency representative called the ATAP global service centre for help after the tour leader informed him of the mishap.

AIG Travel later learned that a CT scan at the local hospital revealed that Sally had a compression fracture in her lower spine and she was hospitalised for observation. After we received her medical report, we reviewed and approved cover. We booked Sally on business class right after she was given clearance to travel while her husband remained in economy. Wheelchair and porter services at the airports and ground transfers at both ends were also arranged to ease their travel. The couple safely arrived back to Hong Kong and Sally was to have her follow up check at the Hong Kong Adventist Hospital.

 

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