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Our insurances products are designed and backed by AIG’s customer-first service, and efficient online compensation processing. Why not listen to some of our customers experiences below...
Bonnie and her family were on Bali Island when she started experiencing severe headache, nausea and vomiting. She sought initial treatment at the local hospital. However, her headache worsened and she went to another hospital. Her husband, Eric, then called AIG for help. Bonnie was immediately referred for further neurological evaluation. Although CT scans didn't show any abnormalities, Bonnie was given conservative treatment for migraine. We approved cover after reviewing her medical reports.
As she was still not able to travel, Eric stayed on to take care of her while other family members returned as scheduled. Her condition improved later and she was given clearance to travel after the scan showed no abnormalities. We then arranged for her return with her husband by booking them new return airline tickets and the couple got home safely.
Ruby and her husband, Mike, were in U.S.A. when she began having severe urination discomforts. At the local hospital tests showed that she had severe kidney infection and she was immediately hospitalized. Mike reached out to AIG for advice and help.
AIG Travel promptly contacted her treating doctor for updates and later obtained medical report for a thorough review. Ruby was treated conservatively for six days. Throughout the whole time, we monitored her condition closely and communicated with Mike on the repatriation plans. Later we arranged for the couple’s return by upgrading their return airline tickets to business class. As Ruby was unable to do a direct long haul flight, we arranged for the couple to fly to L.A where they stayed for a night before flying home. The couple got home and thanked us for our assistance.
Nancy was on a leisure trip to Kitakyushu, Japan when she tripped and fell while on the street and injured her left foot. She sought outpatient treatment at a local clinic and x-rays showed that she had fractured her fifth toe and had to wear an ankle cast. Her friend in Hong Kong called AIG travel emergency hotline for help after receiving news of her mishap.
AIG Travel called Nancy to find out more about her condition. We also obtained her medical report and cover was approved after a review was completed. The patient was given clearance to travel a couple of days later after a follow up check and we arranged for her return on business class so that she was more comfortable. We also arranged for wheelchair and porter services at the airports, as well as ground transfers at both ends to ease her travel.
Richard was on a trip to Nepal when he began experiencing weakness in his right limbs and slurred speech. At the local hospital, scans revealed that he had a stroke and he was admitted to the intensive care for treatment. A hospital representative called AIG to inform us of his admission and to seek coverage for medical expenses.
AIG Travel learned that the hospital did not have a neurology facility and Richard required higher level of care. 3 days later after his condition got more stable, we arranged for him to be transferred to another hospital. He remained in the second hospital for a further one week and we were in regular contact with his doctor for recovery progress and kept his family back home in updated on his condition. After Richard was stable enough to fly home, we arranged for his return via air ambulance accompanied by a medical escort. After he safely arrived in home country, he was directly sent to a local hospital for further treatment.
Mina was on holiday in Norway when during a cruise to the North Pole, she slipped and fell on board the ship and injured her right ankle. Her tour leader called AIG for advice and help. AIG Travel contacted the doctor on board and learned that the doctor had diagnosed her with a fractured ankle so she had to wear a temporary ankle cast to stabilize her injury while on board the cruise as it continued its course.
Mina was sent to a local hospital in Norway where x-rays confirmed surgery was necessary. After we reviewed medical report, we advised her to undergo surgery in the local hospital. Cover was approved and a guarantee of payment was provided to the hospital. The procedure was then performed and she remained hospitalized for a further five days. We arranged for her return on business class accompanied by a non-medical escort. Door-to-door wheelchair and porter services at the airports were arranged to ease her travel. She safely arrived home and valued our professionalism.
Mark and Jenny were on a trip to Vietnam when the van they were travelling in got into an accident. Both were sent to the local hospital where scans showed that Jenny had serious spinal fracture and injuries to her lung. Mark suffered from multiple skin abrasions. Jenny’s sister called the AIG for help.
AIG Travel immediately contacted Jenny. Her sister requested for us to get the couple back home asap as the family wished for the patient to receive treatment and care in HK.
We regularly checked in on the couple’s condition. After the Jenny’s condition had further stabilised, we quickly made the arrangements for her return via air ambulance after cover was approved. Jenny was accompanied by two medical escorts and her sister. We also arranged for Mark to return home on the same day via commercial airline. Jenny was admitted to the hospital in Tuen Mun for after she safely arrived back in HK.
2-year-old Krystal was in Fukuoka, Japan with her parents when she began having high fever and stomach pain. At the local hospital, she was initially treated for pneumonia but while in admission she developed a rash and her arms and legs swelled up. Her father called AIG for assistance.
We learned that Krystal had Kawasaki disease, an illness that causes inflammation to the blood arteries and she was immediately treated. Cover was approved after we reviewed her medical reports. Krystal remained hospitalized for another five days. Throughout the whole time, we kept her under close monitoring. We were also constantly in touch with her parents and kept them updated about her condition. Later, we arranged for Krystal’s return with her mother, Emily, as non-medical escort and ground transfers at both ends were arranged for them.
Sandy was travelling in Siem Reap, Cambodia when she slipped and fell, landing on her bottom. Later on, she began experiencing pain and swelling in her right bottom. She went to a local hospital but it did not have the facility to do evaluation so she was referred to another hospital. After a few rounds of referrals, Sandy was prescribed pain medications. Her aunt back home called AIG for help.
We quickly got in touch with Sandy and under our advisement she agreed to seek treatment at the other hospital. Scans revealed that Sandy had blood clot and surgery was necessary. It would be best for her to return to home for the procedure at a facility with higher level of care. The next day, we arranged for Sandy’s return via air ambulance accompanied by medical escorts. She was admitted directly to a hospital after she arrived back home.
Leo was on leisure trip to Phuket Island with his family when he developed a fever. He sought outpatient treatment at a local clinic and was prescribed some medications. Within 48 hours his fever worsened and he was sent to a local hospital. Tests revealed that he had contracted dengue and he was admitted for treatment. A hospital representative contacted AIG to check on his medical expense coverage.
We provided the hospital a guarantee of payment after a review of his medical report and cover was approved. Leo’s family members had returned as planned while he remained in the hospital for another five days. We kept him closely monitored and we issued him a new airline ticket for his return to home after he was given clearance to travel. Leo safely got home and appreciated our service.