1. Complete the following relevant sections in the claim form:
- Section I and IV are compulsory
- Section II is required for accidental medical expenses, accidental death or permanent disability
2. Police report, if applicable
3. Documentary proof certifying the insured is suffering from permanent disability (applicable for permanent disability claim)
4. Copy of Death Certificate indicating the cause of death (applicable for death claim)
5. Grant of Probate / Letters of Administration
1. Complete the following relevant sections in the claim form:
- Section I and IV are compulsory
- Section II is required for accidental medical expenses, accidental death or permanent disabilityv
2. Original medical receipts with DIAGNOSIS
3. If the medical expenses were claimed from another insurer or organization, please also provide their claim statement
1.Complete the following relevant sections in the claim form:
- Section I and IV are compulsory
- Section III, to be completed by the treating doctor, is required for hospital income, hospitalization benefit and critical illness benefit
2. Original payment receipt of the hospital expenses with breakdown
3. Hospital Discharge Summary/Slip
4. Discharge Slip / Discharge Summary (Applicable to HK government hospital)
1.Complete the following relevant sections in the claim form:
- Section I and IV are compulsory
- Section III, to be completed by the treating doctor, is required for hospital income, hospitalization benefit and critical illness benefit
2. All relevant medical and examination report regarding the claimed Critical Illness
Available Payment Method
*Faster Payment System (FPS) is only applicable for claims payment amount under HKD5,000
If any clarifications or follow up is needed, our claims handler will contact you. Every claim will be assessed on its own merit in accordance with the relevant policy terms and conditions.
If you do not submit all the required supporting documents, the processing of your claim may be delayed because additional time is required to obtain the requisite documentation ourselves. In some situations, if you are unable to provide the required documents, we may be unable to complete the processing of your claim.
You can send the supporting documents to us by post, Email or Fax. To facilitate our prompt handling, please write down our claim reference number on the top of the first page of your submitted documents.
Generally speaking, original receipts and supporting documents are required in order to process Personal Accident and Travel claims. However, this also depends on the nature of the claim and type of the receipt.
Please indicate on the claim form you submit that you are requesting the return of your original receipts. We will return the certified true copy of original receipts to you once the assessment of your claim is complete.
If, for any reason, the hospital does not supply the requisite information for the claim form, you may leave Section 1B blank and attach a full hospital discharge summary for our assessment. After reviewing your claim, we will determine if completion of Section1B is necessary to complete the processing of your claim. Please note that there is likely to be a delay in the processing of your claim.
Remarks:
- This note is for your guidance only and does not vary the terms of the Policy or form part thereof. AIG reserves the right to amend these requirements or seek additional information to support each claim.
- HKFI Insurance Fraud Prevention Claims Database (IFPCD) details
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