Select the relevant benefit(s) on the online platform and complete all required sections.
Upload the following supporting documents, where applicable:
- Police report (if applicable)
- Incident report issued by the company, employer, organizer, or occupier
- Documentary evidence confirming that the Insured has suffered a permanent disability (for permanent disability claims)
- Death Certificate stating the cause of death (for death claim)
- Grant of Probate or Letters of Administration
Select the relevant benefit(s) on the online platform and complete all required sections.
Upload the following supporting documents, where applicable:
- Medical receipts showing the DIAGNOSIS
- Hospital bills and corresponding payment receipts including a detailed breakdown of charges (for inpatient medical expenses claims)
- Hospital discharge summary or discharge slip (if applicable)
- MRI, CT- scan, X-ray, or other diagnostic / examination reports (where applicable)
- If the medical expenses have been claimed under another insurer or organziation, please provide a copy of the corresponding claim statement or reimbursement summary
Select the relevant benefit(s) on the online platform and complete all required sections.
Upload the following supporting documents, where applicable:
- Attending Physician Statement (download the FORM here). This form must be completed by the attending physician and is applicable for treatment received at a private hospital.
- Hospital bills and payment receipts, including a detailed breakdown of hospital expenses.
- Hospital discharge slip or discahrge summary (applicable to admissions at Hong Kong public hospitals)
Select the relevant benefit(s) on the online platform and complete all required sections.
Upload the following supporting documents, where applicable:
- Attending Physician Statement (download the FORM here). This form must be completed by the attending physician and is applicable for treatment received at a private hospital.
- Relevant medical and examination report regarding the claimed critical illness.
Available Payment Method
*Faster Payment System (FPS) is only applicable for claims payment amount under HKD10,000
You will receive an acknowledgement email within 2 working days. Our claims team will then review your submission and contact you if any further information is needed.
If you are unable to submit all the required supporting documents at the time of filing your claim, please submit your claim with the information and documents currently available. Our claims team will review your submission and may contact you to request any additional information or documentation required to assess your claim.
Please note that incomplete submissions may result in delays in the assessment and processing of your claim. In some circumstances, if the required supporting documents are not provided, we may be unable to complete the assessment of your claim or determine your entitlement to benefits.
Quoting your claim reference number, you can email the supporting documents to us via pa.claim.hk@aig.com or an upload link we provided you when we contact you for further information.
In most cases, clear photocopies or scanned copies are accpetable for initial processing. We may request original documents later if required.
Remarks:
- This note is for guidance only and does not form part of the Policy. AIG reserves the right to amend these requirements or request additional information to support each claim.
- HKFI Insurance Fraud Prevention Claims Database (IFPCD) details
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