Select the relevant benefit(s) on the online platform and complete all required sections.
Upload the following supporting documents, where applicable:
- Form 2/Form 2B
- Sick leave certificate(s)
- Medical expenses receipt(s), if any
- Certificate of Assessment (Form 7) & Certificate of Compensation Assessment (Form 5), if any
- Employment contract
- Salary slips records for the past 6 months
1. Report to Labour Department:
If your domestic helper sustains an injury or dies as a result of an accident arising out of and in the course of his/her Employment, YOU as the Employer is obligated to report his/her case to Labour Department by completing and submitting TWO ORIGINAL:-
i) Form 2B (For sick leave(s) not exceeding 3 days) OR
ii) Form 2 (For sick leave(s) exceeding 3 days / For incident resulting in death) within the respective time period below:
iii) Form2A (For occupational disease) within the respective time period below:
| Work Injury / Occupational Disease | Within 14 days from the date of accident |
| Death | Within 7 days from the date of accident |
2. Other notes:
- NO admission, offer, promise, payment or indemnity shall be made or given by or on behalf of the Insured without AIG written consent
- You can contact the Labour Department, either in person, by telephone or on the web at www.labour.gov.hk
Select the relevant benefit(s) on the online platform and complete all required sections.
Upload the following supporting documents, where applicable:
- Hospital/ medical bill(s) /receipt(s) &/ medical reports with DIAGNOSIS and the date of the injury/sickness commenced and certified by a registered medical practitioner
Select the relevant benefit(s) on the online platform and complete all required sections.
Upload the following supporting documents, where applicable:
- Payment receipt of the Hospitalization expenses with breakdown
- Medical certificate from a registered practitioner certifying the number of days of hospitalization &/ Hospital Discharge summary
Select the relevant benefit(s) on the online platform and complete all required sections.
Upload the following supporting documents, where applicable:
- Medical report(s) and death certificate
- Payment receipt for repatriation expenses
- Domestic Helper/Worker's passport page showing the identity of the Domestic Helper/Worker
Select the relevant benefit(s) on the online platform and complete all required sections.
Upload the following supporting documents, where applicable:
- Copy of purchase receipts for the property(ies) lost or damaged
- An estimate of repair costs. No repair or replacement is allowed without the consent from AIG Claims Department
- Color photos of the damaged article(s).
- Police report(s) (Only for loss caused by theft, burglary or robbery)
Select the relevant benefit(s) on the online platform and complete all required sections.
Upload the following supporting documents, where applicable:
- Police report(s)
- Copy of purchase receipts for the property(ies) lost or damaged
Select the relevant benefit(s) on the online platform and complete all required sections.
Upload the following supporting documents, where applicable:
- Colour Photos of the accident scene (if any)
- Details of the involved Third Party(ies) including:-
i). Name of Third Party(ies) and details of damage/injury
ii). Telephone Number
iii). Address - Name and Telephone Number of witness(es) (if any)
Available Payment Methods
*Faster Payment System (FPS) is only applicable for claims payment amount under HKD10,000
Tips: Ways to submit supporting documents
Yes. The proposer (i.e. the applicant for the insurance) and the employer of the insured domestic helper/worker must be the same person.
The benefit covers the financial losses arising from any proven dishonest act committed by the domestic helper as per the policy jacket. The employer should immediately report the act to the police and shall obtain compensation on conviction of the domestic helper from the court.
Yes. In most cases, clear photocopies or scanned copies are acceptable for initial claim processing. However, we may request the original documents for verification if required. Please retain all original receipts and supporting documents for at least ninety (90) days after submitting your claim.
Remarks:
- This note is for your guidance only and does not vary the terms of the Policy or form part thereof. AIG reserves the right to amend these requirements or seek additional information to support each claim.
- HKFI Insurance Fraud Prevention Claims Database (IFPCD) details
Interested in AIG products?