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@Guard Insurance claims - Just 3 minutes to know how to report a claim

We understand you are in urgent for getting help !
Please spend few minutes & follow below simple steps to submit claim to AIG for getting the shortest processing time.#

#This note is for your guidance only and does not vary the terms of the Policy or form part thereof. 

 


Submission Timeline:

In the event of any occurrence which may give rise to a claim under this Policy, written notice of claim must be given to us within thirty (30) days after the occurrence, together with all relevant documents. If you are unsure, you should still notify us of the occurrence.

 
 
 

Step1 - Prepare required documents to expedite the claim handling process

The documents listed below are not exhaustive and we may request from you any additional information/documentation, as necessary. The submission of an incomplete form or insufficient information or supporting documents may delay the processing or result in the denial of your claim. 

By preparing required documents, our team can proceed your claim without additional processing time due to insufficient information / support documents.

Please select the type of claim below, and we will let you know what documents are required for your submission.

1. Proof of Fraudulent Charges;

2. Copy of the police report;

3. Cardholder's statement of account showing the account is open and in good standing at the time of filing the claim;

4. All other relevant documents we may ask you to provide (e.g. Bank confirmation regarding no refund). 

1. Copy of purchase receipt showing payment of the item was made entirely with the Eligible Card;

2. Shipment tracking number and name of designated transportation company used for delivery of goods;

3. Copy of communication informing the seller of non-delivery/incomplete delivery and/or improper functioning due to damage of delivered Goods and the attempts to recovery the loss;

4. Photo showing the damage

1. Copy of the police report;

2. Proof of residency during the time the disputed charges occurred, the loan was made, or the other event took place (e.g. a copy of a rental/leasing agreement, utility bill or insurance bill etc);

3. Original report for additional expenses incurred

4. All other relevant documents we may ask you to provide. 

1. Copy of Police report.

2. Original receipt showing the price of the wallet, if claiming for the wallet

3. Receipts or invoices copy of application fees to replace lost personal papers or payment cards

4. All other relevant documents we may ask you to provide. 

1. Original purchase receipts of the properties lost or theft.

2. Copy of Police report (only for loss caused by theft, burglary or robbery).

3. Proof of residency (e.g. a copy of a rental/leasing agreement, utility bill or insurance bill etc);

4. Original Receipt of replacement from locksmith

5. For vehicle key, copy of the Hong Kong Motor Vehicle Registration Book

6. All other relevant documents we may ask you to provide. 

Tips: Ways to submit supporting documents

  • Email to claims.hk@aig.com
  • Fax to 2838 9916
  • Mail to 7/F, One Island East, 18 Westlands Rd, Quarry Bay, Hong Kong
 
 

Step2 - Submit Claims in 30 Days

To avoid delay in processing your claim, please ensure that the form is completed with sufficient information and attached with supporting documents. You may fast-track your claims by emailing it to claims.hk@aig.com and sending your original receipts (please indicate ‘Eclaims’ and the policy number on the receipts) to the address stated below. 

AIG Insurance Hong Kong Limited
Claims Department
7/F, One Island East, 18 Westlands Road, Island East

 
 

Step3 - Review & Settlement*

Upon your claim submission, you will receive an acknowledgment SMS and/or email within 2 working days for your first claim submission. At same time, your claim will be processed. The length of time that it takes to settle a claim will depend on the nature of the exposure and its complexity. A straight-forward accidental medical expenses claim might be settled in a very short period of time. You can be assured that our claims adjuster will help you throughout the entire process.

It normally takes 5-7 working days for us to release the claim compensation to you once the claim assessment is completed.

If you have any enquires regarding the status of your submitted claim or claimed benefit, please feel free to contact our Customer Service Hotline on +852 3666 7062, Mondays to Fridays 9:00am to 5:30pm (except public holidays), or contact your insurance agent or broker.

 
 

Downloads

Remarks:

- This note is for your guidance only and does not vary the terms of the Policy or form part thereof. AIG reserves the right to amend these requirements or seek additional information to support each claim.

- HKFI Insurance Fraud Prevention Claims Database (IFPCD) details

 
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