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Home Insurance claims - Just 3 minutes to know how to report a claim

We understand you are in urgent for getting help !
Please spend few minutes & follow below simple steps to submit claim to AIG for getting the shortest processing time.#

#This note is for your guidance only and does not vary the terms of the Policy or form part thereof. 

 

 


Submission Timeline:

In the event of any occurrence which may give rise to a claim under this Policy, within thirty (30) days of claim must be given to us immediately, together with all relevant documents. If you are unsure, you should still notify us of the occurrence

 
 
 

Step1 - Prepare required documents to expedite the claim handling process

The documents listed below are general documents required for your claim and they are not exhaustive. We may request from you any additional information/document(s), as necessary.

The submission of an incomplete claim form or insufficient information or supporting documents may delay the processing or result in the denial of your claim. 

Please select the type of claim below, and we will let you know what general documents are required for your submission.

1. Incident report or letter issued by your building manager certifying the location and the cause of the loss

2. ORIGINAL purchase receipt(s) of the damaged/lost property(ies)

3. An estimate of repair costs. (It should be submitted and approved by AIG Claims Department before making any repair)

4. Color photos of the damage(s), if any

5. Police report &/ Fire report, if applicable

1. Incident report or letter issued by your building manager certifying the location and the cause of the loss

2. Details of the involved Third Party(ies) including:-
i). Name of Third Party(ies) and details of damage/injury
ii). Telephone Number
iii). Address

3. Name and Telephone Number of witness(es) (if any)

4. Color photos of the damage(s)/the incident scene

5. Police report, if any 

 
 

Step2 - Submit Claims in 30 Days

Completed claim form, along with all relevant supporting documents, can be submitted to our Claims Department by fax (+852-2838 9916) or Email to claims.hk@aig.com or by mail.

Tips: Ways to submit supporting documents

  • Email to claims.hk@aig.com
  • Fax to 2838 9916
  • Mail to 7/F, One Island East, 18 Westlands Rd, Quarry Bay, Hong Kong
 
 

Step 3: Review & Settlement*

Upon your claim submission, you will receive an acknowledgment SMS or email within 2 working days for your first claim submission.  At the same time, your claim will be processed and our claims adjuster will help you throughout the entire process.

If you have any enquires regarding the status of your submitted claim or claimed benefit, please feel free to contact our Customer Service Hotline on +852 3666 7033, Mondays to Fridays 9:00am to 5:30pm (except public holidays), or contact your insurance agent or broker.

Available Payment Methods

  • Faster Payment System (FPS)*
  • Direct credit to Hong Kong Bank Account (HKD account only)

*Faster Payment System (FPS) is only applicable for claims payment amount under HKD5,000

 
 

Important notes after an accident / injury

- Protect any undamaged property from being further affected

- In the event of loss due to theft, burglary or robbery, report to the Police WITHIN 24 hours. Retain a copy of the Police Report 

- Because an on-site survey may be required, DO NOT dispose of any damaged items. The disposal of damaged items without AIG authorization may result in rejection of your claim

- NO admission, offer, promise, payment or indemnity shall be made or given by or on behalf of the Insured without AIG written consent

-  Summons, police letter or any formulated claim or correspondence from third party, must be forwarded to AIG IMMEDIATELY for handling. DO NOT acknowledge or respond. 

 
 

Got Some Questions? Read our FAQs now

Normally, damage due to water seepage or leakage is excluded from a policy. However, different policies have different coverage. In any event, you should report this damage to your building manager. It may be covered by your Building Master Insurance Policy provided by the building manager and/or Mortgage Building Policy.

You should report the complaint to your building manager. You should also look into the actual cause of the damage and take any necessary remedial action immediately. You should NOT admit liability without our prior written consent. If your policy covers liability, you should report the case to us and submit a completed Claim Form as soon as possible. We will arrange loss adjusters to conduct investigation, if necessary.

You should report this incident to your building manager and look into the actual cause of the damage. You should not admit liability to any party without our prior written consent. If your policy covers liability, you should report the incident to us by submitting a completed Claim Form as soon as possible. We will arrange loss adjusters to conduct investigation, if necessary.

Normally we do not have policy excess under the Public Liability Policy. However, different policies have different terms and conditions. If the claim is covered under the policy, we will pay the claimant's cost and disbursement and our own defence costs and expenses. You should check the details of your policy to determine the actual coverage provided under your policy.

Report the accident to the police (if necessary), and to the building manager. Obtain a copy of the incident report and take photographs, if possible. Report the accident to us immediately on the next business day. 

The term "Building" is generally defined as all immovable items which are attached or annexed to the building, including windows, wall paint, wallpaper, ceiling, flooring, doors and landlord's fixtures and fittings. "Contents" are generally defined as all movable property (not building items) such as electrical appliances and furniture. "Building Betterment" generally refers to the interior building improvement including refurbishment of fixtures and floorings. It should be carried out and be paid for by the insured. You should first submit a claim to the building insurers. After the building policy is exhausted, we will then consider the claim under the Building Betterment extension. 

 
 

Downloads

Remarks:

-This note is for your guidance only and does not vary the terms of the Policy or form part thereof. AIG reserves the right to amend these requirements or seek additional information to support each claim.

-HKFI Insurance Fraud Prevention Claims Database (IFPCD) details

 
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