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AIG Travel Insurance Benefits

AIG’s annual travel insurance provides comprehensive protection for frequent travellers who take multiple trips throughout the year. You won’t need to purchase separate coverage every time, even for a day trip to Mainland China or Macau, and you’ll benefit from a range of medical and personal protection options for premiums as little as HK$1,500*.

  • 24/7 Self-owned Emergency Assistance Service
  • Comprehensive Medical and Personal Accident
  • Outbound Travel Alert Coverage
  • Overseas Hospital Cash
  • Optional Benefits on Golf Protection, Cruise Vacation & Scuba Diving

Flexible plans from HK$1,500 only*

  • Travel delay - 5 hours from stated departure or arrival
  • Baggage delay – up to HK$2000 maximum
  • Baggage and personal effects
  • Emergency medical expenses
  • Personal accident - accident while in a common carrier up to HK$1.2M maximum
  • Journey cancellation or interruption
  • Loss of income benefits
  • Compassionate visit

*The price is for reference only. You could get a quote here real time.
#The above information is for reference only. For the full benefit table, please refer to our TravelWise brochure or click Buy Now.

 
 

CLICK TO COMPARE PLAN COVERAGE AND BENEFITS

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Maximum Benefits (HKD)

Plan Coverages Highlights

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*The above information is for reference only. For the full benefit table, please refer to our TravelWise brochure or click Buy Now.

Table1
  Core Benefits Basic Standard Deluxe

1a. Emergency Medical Expense and Assistance - Medical Expenses

M

L

1b. Emergency Medical Expenses and Assistance - Emergency Medical Evacuation

M

L

1c. Emergency Medical Expenses and Assistance - Repatriation of Remains

M

L

1d. Emergency Medical Expenses and Assistance - Overseas Hospital Cash

M

L

1e. Emergency Medical Expenses and Assistance - Compassionate Visit

M

L

X

1f. Emergency Medical Expenses and Assistance - Child Guard

M

L

X

2a. Personal Accident - Accident while in a common carrier

M

L

2b. Personal Accident - Other accidents

M

L

3. Loss of Income Benefit

M

L

X X

4a. Journey Cancellation

M

L

X X

4b. Journey Interruption

m

l

X X

5a. Personal Effects - Baggage & Personal Effects

m

l

X

5b. Personal Effects - Personal Money

m

l

X

5c. Personal Effects - Travel Documents

M

L

X

6a. Delay Coverage - Travel Delay

M

L

X

6b. Delay Coverage - Baggage Delay

M

L

X

7. Personal Liability

M

L

X

8. Credit Card Protection

X

9. Loss of Home Content

M

L

X X

Optional Benefits

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Table2
  Optional Benefits Maximum Benefits (HKD)

Golf Protection - Golf Baggage

t

t

Golf Protection - Hire Golf Equipment

t

t

Golf Protection - Loss of Green Fees

t

t

Cruise Vacation - Additional Journey Cancellation and Interruption

t

t

Cruise Vacation - Cruise Cancellation and Interruption

t

t

Cruise Vacation - Excursion Tour Cancellation

t

t

Cruise Vacation - Satellite Phone Fee

m

l

Scuba Diving - Dive Tour

t

t

Scuba Diving - Equipment Hire

t

t

Plan Coverages Highlights

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Table1
  Core Benefits Basic Standard Deluxe

1a. Emergency Medical Expense and Assistance - Medical Expenses

M

L

$500,000 $800,000 $1,000,000

1b. Emergency Medical Expenses and Assistance - Emergency Medical Evacuation

M

L

Unlimited Unlimited Unlimited

1c. Emergency Medical Expenses and Assistance - Repatriation of Remains

M

L

Unlimited Unlimited Unlimited

1d. Emergency Medical Expenses and Assistance - Overseas Hospital Cash

M

L

$5,000 $5,000 $5,000

1e. Emergency Medical Expenses and Assistance - Compassionate Visit

M

L

X $30,000 $30,000

1f. Emergency Medical Expenses and Assistance - Child Guard

M

L

X $30,000 $30,000

2a. Personal Accident - Accident while in a common carrier

M

L

$500,000 $1,000,000 $1,200,000

2b. Personal Accident - Other accidents

M

L

$250,000 $500,000 $600,000

3. Loss of Income Benefit

M

L

X X $30,000

4a. Journey Cancellation

M

L

X X $20,000

4b. Journey Interruption

m

l

X X $20,000

5a. Personal Effects - Baggage & Personal Effects

m

l

X $8,000 $10,000

5b. Personal Effects - Personal Money

m

l

X $1,500 $2,500

5c. Personal Effects - Travel Documents

M

L

X $10,000 $30,000

6a. Delay Coverage - Travel Delay

M

L

X $1,500 $2,000

6b. Delay Coverage - Baggage Delay

M

L

X $600 $800

7. Personal Liability

M

L

X $2,000,000 $2,000,000

8. Credit Card Protection

X $20,000 $20,000

9. Loss of Home Content

M

L

X X $3,000

Optional Benefits

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Table2
  Optional Benefits Maximum Benefits (HKD)

Golf Protection - Golf Baggage

t

t

$8,000

Golf Protection - Hire Golf Equipment

t

t

$6,000

Golf Protection - Loss of Green Fees

t

t

$3,000

Cruise Vacation - Additional Journey Cancellation and Interruption

t

t

$30,000

Cruise Vacation - Cruise Cancellation and Interruption

t

t

$50,000

Cruise Vacation - Excursion Tour Cancellation

t

t

$10,000

Cruise Vacation - Satellite Phone Fee

m

l

$2,000

Scuba Diving - Dive Tour

t

t

$15,000

Scuba Diving - Equipment Hire

t

t

$10,000
 
 

Single Trip vs Annual Trip

AIG’s annual travel insurance offers all-rounded coverage for frequent travellers for up to 1 year, covering emergency medical expenses as well as additional personal protection features.

  • Annual Plan
    Designed for frequent travellers Covers an unlimited number of journeys throughout the year Each journey is covered up to 90 days Only available for Hong Kong residents aged 17 – 70 insured traveller must depart from Hong Kong
    View more >
  • VS
  • Single Plan
    Premium as low as HK$38 Provides protection for a single journey up to 182 days Has no nationality restrictions Insured traveller must depart from Hong Kong
    View more >
 
 

How to buy?

  • Get a quote
    1

    1.Provide trip information

    Enter details about the trip.

  • Get a quote
    2

    2.Select the preferred plan

    Choose the Single or Annual plan.

  • Get a quote
    3

    3.Fill out personal details

    Provide personal information about the traveller.

  • Get a quote
    4

    4.Payment and Confirmation

    Pay online, and the system will successfully issue the policy.

 
 

AIG Customers' Stories

AIG is dedicated to enhancing customers’ security and peace of mind with our insurance products protection.

Our annual travel insurance coverage is thoughtfully designed and backed by customer-first service and efficient compensation claims. Read some of our customer stores here...

High altitude!
Mark Li
AIG client for 3 years
#Yunnan #China #Travel
Mark Li
AIG client for 3 years

There was a medical escort that accompanied me all the way home to Hong Kong. It really comforted me.

#Yunnan #China #Travel

High altitude!

Mark was on holiday in Yunnan, China when he started experiencing difficulties breathing and was sent to hospital. After a few days of treatment, his travel agent called us for assistance to get him home. AIG Travel quickly spoke to his treating doctor to get more information on his condition. We learned that he was suffering from high altitude sickness and had a lung infection. After obtaining his medical report, we approved his medical expenses. We also kept his sister and his travel agent back in Hong Kong updated on his condition and repatriation plans. Mark wished to go home after a few days in admission even though he had not recovered enough for air travel so we reviewed his condition with his doctor and determined that he was well enough for ground travel. After that, we arranged to get him home via high speed train accompanied by a medical escort throughout his journey. When he safely arrived back to Hong Kong, he was directly admitted to hospital for continued treatment.

X
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Road accident
Carol Lui
AIG client for 6 years
#Accident #China #Travel
Carol Lui
AIG client for 6 years

Your response was really speedy and you were always providing us support.

#Accident #China #Travel

Road accident

17 tourists were on a group trip to Jiangxi when the bus crashed and rolled over when the driver mishandled a turn. Two of the passengers were thrown out of the bus and another two were badly squashed by the seats. The others, including the tour guide and the bus driver, sustained multiple cuts and wounds. Carol, a member of staff from the travel agency, called us as soon as she got word of the accident. AIG Travel quickly got in touch with the tour guide on the bus, and he was able to provide information about the accident and rescue work that was being carried out at the time of the call. When we followed up with the guide later, we learned that all of the passengers had been admitted into the hospital. We despatched a two-person crisis response team to Wuyuan early the next day to assess the situation and work with the treating doctor. When the patients were well enough to be discharged, we arranged for their return via commercial airline and high-speed train. Medical escort was also arranged for patients when it was required.

X
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Skiing injury
Mrs. Lee
AIG client for 2 years
#travel #japan #skiing
Mrs. Lee
AIG client for 2 years

"Prompt reply and quick follow-up actions, provided flexibility for the repatriation flight choice for me"

#travel #japan #skiing

Skiing injury

Mrs. Lee was on holiday in Japan when she had an accident while skiing. An x-ray revealed that she broke both of the bones in her lower left leg and surgery would be necessary. Preferring to have the procedure done back home in Hong Kong, her daughter called us for assistance. AIG Travel got in touch with her treating doctor to obtain her medical report. After getting confirmation that she was fit to travel and approving her cover, we quickly arranged for her to return home the next day on business class accompanied by a non-medical escort. We made her homebound journey more comfortable with prearranged door-to-door wheelchair and porter services at the airports and ground transfers at both ends. When she safely arrived back in Hong Kong, she was directly admitted to hospital for surgery.

X
< >
Jerry C.
KOL
Jerry.C x AIG Travel Insurance - 24/7 Worldwide Emergency Assistance Service
Jerry C.
KOL

Jerry.C X AIG Travel Insurance - Risky Sports Coverage

#travel #car

Jerry.C x AIG Travel Insurance - 24/7 Worldwide Emergency Assistance Service

AIG TravelWise gives you comprehensive travel insurance protection for your journey. We cover your medical costs should you have an accident or suffer illness - even from risky sports! Let's find out more with Jerry C. (travel youtuber) !

X
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Study Tour
Julia C.
AIG client for 1 year
#study tour #accident #travel
Julia C.
AIG client for 1 year

"Thank you for being so quick and so efficient in helping us."

#study tour #accident #travel

Study Tour

A 13-year-old boy was on a study tour in New Zealand when he sustained an injury to his right leg during a soccer game. He was immediately sent to the hospital where an x-ray revealed a badly fractured shinbone that required emergency surgery. He underwent the procedure and remained in hospital for a few days to recover. His school teacher, Julia, reached out to us to seek assistance with his return travel arrangements. After obtaining the boy’s medical report, AIG Travel approved coverage for a seat upgrade to make his return journey more comfortable as he was still wearing a cast and using crutches to move around. Unfortunately the airline didn’t allow the seat upgrade as there was no escort to accompany him in business class. However they did agree to provide him with 2 additional economy class seats at no extra cost so that he could be seated near his teacher. We also arranged door-to-door wheelchair service to ease his mobility in the airports. We monitored their departure from Auckland and followed up on their safe arrival in Hong Kong.

X
< >
Fell down stairs
Helen Yeung
AIG client for 5 years
#norway #travel #accident #ankle
Helen Yeung
AIG client for 5 years

Thank you for your assistance rendered to us during our ordeal.

#norway #travel #accident #ankle

Fell down stairs

Helen was travelling in Norway with her family when she fell down some stairs. An x-ray revealed a badly fractured shin bone that would require surgery. Her husband reached out to us for advice as she preferred to return to Hong Kong for the procedure. AIG Travel contacted her treating doctor and we approved cover for her medical expenses after reviewing her medical reports, and then we provided the hospital with a guarantee of payment. We also kept updating Helen’s family on her recovery as they could not speak English and had difficulties communicating with the hospital. We also arranged for an accommodation extension and new return airline tickets for her family. We arranged for her to have a medical escort to take care of her during the return journey home. She safely arrived back in Hong Kong afterwards.

X
< >
Rock climbing
Natalie Yuen
AIG client for 4 years
#rock #climbing #germany #injury
Natalie Yuen
AIG client for 4 years

I am satisfied with your service and your follow-up and response is prompt!

#rock #climbing #germany #injury

Rock climbing

Natalie was on a rock climbing holiday in Germany when she fell and injured her lower back. An x-ray revealed that she had fractured her spine. She called us for assistance with her medical expenses and travel arrangements. AIG Travel got in touch with her treating doctor, and learned that she needed surgery very soon. Cover was approved after we reviewed her medical report so we provided the hospital with a guarantee of payment. She underwent the procedure two days later. We monitored her recovery progress the whole time by regularly getting updates from her treating doctor. We also constantly checked in on her as she was alone to make sure she was doing well. After confirming that she was fit to trave, we quickly issued her new return airline ticket on business class so that she would be comfortable on her return journey.

X
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A curtailed trip
Sabrina Wong
AIG client for 2 years
#osaka #japan #injury
Sabrina Wong
AIG client for 2 years

You did a very good job. Your service was really a comfort to me.

#osaka #japan #injury

A curtailed trip

Sabrina who was on a holiday in Osaka, Japan with her teenage daughter and mother-in-law slipped and fell from a staircase. She was diagnosed with a fracture in her right ankle. She had to wear an ankle cast and use crutches to get around. Requiring rest and unable to get around as planned, she decided to curtail her trip. After obtaining her medical report, we reviewed it and approved coverage for her medical expenses and additional cost of issuing new airline tickets for them as their original ones were non-changeable. We arranged for her to return on business class for better comfort and leg room while her family was on economy, seated close to her. Wheelchair service at the airports and ground transfers at both ends were also prearrange. The trio safely returned back to Hong Kong and was appreciative of our assistance and arrangements.

X
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Promotions & News

1. Asia Miles Promotion

From now till 30 Nov 2018, EARN One (1) Asia Miles for every HK$6 premium spent on TravelWise Protection Plan – Single Trip and One (1) Asia Miles for every HK$4 premium spent on TravelWise Protection Plan – Annual Cover for each policy successfully issued at www.aig.com.hkAct now to make your vacation more joyful and carefree!

*The promotional offer is subject to relevant Terms and Conditions.

2. Union Pay Travel Insurance Promotion 

Selected UnionPay Diamond and Platinum credit cardholders enjoy FREE Asia comprehensive travel insurance plan* for up to 7 days.  Please check HERE for details

*The promotional offer is subject to relevant Terms and Conditions.

 
 

WHY AIG?

AIG’s 24/7 Emergency Assistance Center focuses on the needs of AIG customers who travel overseas. Our 24-hour medical support team provides efficient and dedicated emergency support or medical advice around the world.

Our team of doctors and nurses is fluent in 40 different languages, and is always available to provide responsive, practical advice and assistance through our support hotline. 

 
 

FAQs

TravelWise annual plan covers all of your trips during the year while trip must commence from Hong Kong with maximum 90 consecutive days per journey.

Unfortunately, your medical expenses incurred after your return to Hong Kong are not covered. Under your TravelWise single plan, we only pay for medical expenses incurred as follow-up treatment in Hong Kong if you have consulted a Legally Registered Medical Practitioner overseas for the same sickness during the insured trip.

Anyone age 70 or below on the commencement date of the policy. A policy may be purchased by an individual or a family for travel overseas for purpose of leisure and/or business, provided the trip is commences from Hong Kong.

Note : We do not cover any travel to Cuba, Iran, Syria, Sudan, North Korea, or the Crimea region.

Please press “Buy Now” above or refer to our TravelWise brochure for premium levels for each plan.

Yes. Cover will automatically be extended up to a maximum of 10 calendar days without paying any additional premium, in the event the journey is being unavoidably delayed. (e.g: Travel Delay and missed departure sections due to fibular fracture, and insured person can provide medical documentation to prove that he/she is not medically fit to travel)

You can call our emergency service team 24/7 at (852) 3516-8699

Yes, but you must purchase your Travel Insurance for the whole period (including exchange & leisure travel).

You must take 1 Feb as the inception date/ departure date of your Travel Insurance, and the protection will commence after the insured person passed the Hong Kong Immigration Department counter.

If you are travelling to multiple destinations within the same trip, you can be covered under one policy. Please select the furthest region as listed under our area of coverage.

If the Security Bureau issued a “Red or Black Alert” within 7 days of your journey departure date or during your journey, AIG shall reimburse you in accordance with the following “Journey Cancellation”, “Journey Curtailment” or “Journey Re-arrangement” coverage.

Yes, we will reimburse you the additional road transport fares since earthquake is a natural disaster which has caused the delay or cancellation of your scheduled flight. Please ensure that you submit to us  the letter from airline to prove the flight delay/ cancellation.

In the event of loss, written notice of claim should be submitted to AIG Hong Kong within thirty (30) days after the occurrence , together with all relevant documents. 

You should fill in and sign the related claim form.

In order to help us to deal with your claims, you should provide all the supporting documents to substantiate your claim. Complete documentation will prevent any delay in your claim assessment as additional time may be required to obtain the requisite information

Upon receipt of sufficient documents, we will assess your claim accordingly. The result of your claim submission will be sent to you shortly

Complete and return the claims form with the supporting documents to:

AIG Insurance Hong Kong Limited
46/F, One Island East,
18 Westlands Road,
Island East,
Hong Kong

 
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