AIG’s flight delay insurance provides the best protection for travel delays of 5 hours or more for both departure and arrival.#
Our flight delay insurance comes with AIG Travel Assistance, which provides 24/7 access to a dedicated, multi-lingual team of doctors, nurses, medical professionals and security personnel who can respond to your needs in the event of an emergency.
8. Credit Card Protection
|Optional Benefits||Maximum Benefits (HKD)|
1b. Emergency Medical Expenses and Assistance - Emergency Medical Evacuation
1c. Emergency Medical Expenses and Assistance - Repatriation of Remains
8. Credit Card Protection
|Optional Benefits||Maximum Benefits (HKD)|
AIG’s annual travel insurance offers all-rounded coverage for frequent travellers for up to 1 year, covering emergency medical expenses as well as additional personal protection features.
1.Provide trip information
Enter details about the trip.
2.Select the preferred plan
Choose the Single or Annual plan.
3.Fill out personal details
Provide personal information about the traveller.
4.Payment and Confirmation
Pay online, and the system will successfully issue the policy.
AIG is dedicated to enhancing our customers’ security and peace of mind with flight delay insurance products that provide confidence when travelling.
Our thoughtfully designed policies are backed by customer centric service, efficient claims processing. Read some of our customer stores here...
Leo was on leisure trip to Phuket Island with his family when he developed a fever. He sought outpatient treatment at a local clinic and was prescribed some medications. Within 48 hours his fever worsened and he was sent to a local hospital. Tests revealed that he had contracted dengue and he was admitted for treatment. A hospital representative contacted AIG to check on his medical expense coverage.
We provided the hospital a guarantee of payment after a review of his medical report and cover was approved. Leo’s family members had returned as planned while he remained in the hospital for another five days. We kept him closely monitored and we issued him a new airline ticket for his return to home after he was given clearance to travel. Leo safely got home and appreciated our service.
17 tourists were on a group trip to Jiangxi when the bus crashed and rolled over when the driver mishandled a turn. Two of the passengers were thrown out of the bus and another two were badly squashed by the seats. The others, including the tour guide and the bus driver, sustained multiple cuts and wounds. Carol, a member of staff from the travel agency, called us as soon as she got word of the accident. AIG Travel quickly got in touch with the tour guide on the bus, and he was able to provide information about the accident and rescue work that was being carried out at the time of the call. When we followed up with the guide later, we learned that all of the passengers had been admitted into the hospital. We despatched a two-person crisis response team to Wuyuan early the next day to assess the situation and work with the treating doctor. When the patients were well enough to be discharged, we arranged for their return via commercial airline and high-speed train. Medical escort was also arranged for patients when it was required.
Mrs. Lee was on holiday in Japan when she had an accident while skiing. An x-ray revealed that she broke both of the bones in her lower left leg and surgery would be necessary. Preferring to have the procedure done back home in Hong Kong, her daughter called us for assistance. AIG Travel got in touch with her treating doctor to obtain her medical report. After getting confirmation that she was fit to travel and approving her cover, we quickly arranged for her to return home the next day on business class accompanied by a non-medical escort. We made her homebound journey more comfortable with prearranged door-to-door wheelchair and porter services at the airports and ground transfers at both ends. When she safely arrived back in Hong Kong, she was directly admitted to hospital for surgery.
Nancy was on a leisure trip to Kitakyushu, Japan when she tripped and fell while on the street and injured her left foot. She sought outpatient treatment at a local clinic and x-rays showed that she had fractured her fifth toe and had to wear an ankle cast. Her friend in Hong Kong called AIG travel emergency hotline for help after receiving news of her mishap.
AIG Travel called Nancy to find out more about her condition. We also obtained her medical report and cover was approved after a review was completed. The patient was given clearance to travel a couple of days later after a follow up check and we arranged for her return on business class so that she was more comfortable. We also arranged for wheelchair and porter services at the airports, as well as ground transfers at both ends to ease her travel.
Mark was on holiday in Yunnan, China when he started experiencing difficulties breathing and was sent to hospital. After a few days of treatment, his travel agent called us for assistance to get him home. AIG Travel quickly spoke to his treating doctor to get more information on his condition. We learned that he was suffering from high altitude sickness and had a lung infection. After obtaining his medical report, we approved his medical expenses. We also kept his sister and his travel agent back in Hong Kong updated on his condition and repatriation plans. Mark wished to go home after a few days in admission even though he had not recovered enough for air travel so we reviewed his condition with his doctor and determined that he was well enough for ground travel. After that, we arranged to get him home via high speed train accompanied by a medical escort throughout his journey. When he safely arrived back to Hong Kong, he was directly admitted to hospital for continued treatment.
A 13-year-old boy was on a study tour in New Zealand when he sustained an injury to his right leg during a soccer game. He was immediately sent to the hospital where an x-ray revealed a badly fractured shinbone that required emergency surgery. He underwent the procedure and remained in hospital for a few days to recover. His school teacher, Julia, reached out to us to seek assistance with his return travel arrangements. After obtaining the boy’s medical report, AIG Travel approved coverage for a seat upgrade to make his return journey more comfortable as he was still wearing a cast and using crutches to move around. Unfortunately the airline didn’t allow the seat upgrade as there was no escort to accompany him in business class. However they did agree to provide him with 2 additional economy class seats at no extra cost so that he could be seated near his teacher. We also arranged door-to-door wheelchair service to ease his mobility in the airports. We monitored their departure from Auckland and followed up on their safe arrival in Hong Kong.
Helen was travelling in Norway with her family when she fell down some stairs. An x-ray revealed a badly fractured shin bone that would require surgery. Her husband reached out to us for advice as she preferred to return to Hong Kong for the procedure. AIG Travel contacted her treating doctor and we approved cover for her medical expenses after reviewing her medical reports, and then we provided the hospital with a guarantee of payment. We also kept updating Helen’s family on her recovery as they could not speak English and had difficulties communicating with the hospital. We also arranged for an accommodation extension and new return airline tickets for her family. We arranged for her to have a medical escort to take care of her during the return journey home. She safely arrived back in Hong Kong afterwards.
Natalie was on a rock climbing holiday in Germany when she fell and injured her lower back. An x-ray revealed that she had fractured her spine. She called us for assistance with her medical expenses and travel arrangements. AIG Travel got in touch with her treating doctor, and learned that she needed surgery very soon. Cover was approved after we reviewed her medical report so we provided the hospital with a guarantee of payment. She underwent the procedure two days later. We monitored her recovery progress the whole time by regularly getting updates from her treating doctor. We also constantly checked in on her as she was alone to make sure she was doing well. After confirming that she was fit to trave, we quickly issued her new return airline ticket on business class so that she would be comfortable on her return journey.
Sabrina who was on a holiday in Osaka, Japan with her teenage daughter and mother-in-law slipped and fell from a staircase. She was diagnosed with a fracture in her right ankle. She had to wear an ankle cast and use crutches to get around. Requiring rest and unable to get around as planned, she decided to curtail her trip. After obtaining her medical report, we reviewed it and approved coverage for her medical expenses and additional cost of issuing new airline tickets for them as their original ones were non-changeable. We arranged for her to return on business class for better comfort and leg room while her family was on economy, seated close to her. Wheelchair service at the airports and ground transfers at both ends were also prearrange. The trio safely returned back to Hong Kong and was appreciative of our assistance and arrangements.
AIG’s 24/7 Emergency Assistance Center focuses on the needs of AIG customers who travel overseas. Our 24-hour medical support team provides efficient and dedicated emergency support or medical advice around the world.
Our team of doctors and nurses is fluent in 40 different languages, and is always available to provide responsive, practical advice and assistance through our support hotline.
TravelWise annual plan covers all of your trips during the year while trip must commence from Hong Kong with maximum 90 consecutive days per journey.
Yes, TravelWise covers all amateur sporting activities.
Unfortunately, your medical expenses incurred after your return to Hong Kong are not covered. Under your TravelWise single plan, we only pay for medical expenses incurred as follow-up treatment in Hong Kong if you have consulted a Legally Registered Medical Practitioner overseas for the same sickness during the insured trip.
Anyone age 70 or below on the commencement date of the policy. A policy may be purchased by an individual or a family for travel overseas for purpose of leisure and/or business, provided the trip is commences from Hong Kong.
Note : We do not cover any travel to Cuba, Iran, Syria, Sudan, North Korea, or the Crimea region.
Yes. Cover will automatically be extended up to a maximum of 10 calendar days without paying any additional premium, in the event the journey is being unavoidably delayed. (e.g: Travel Delay and missed departure sections due to fibular fracture, and insured person can provide medical documentation to prove that he/she is not medically fit to travel)
You can call our emergency service team 24/7 at (852) 3516-8699
Yes, but you must purchase your Travel Insurance for the whole period (including exchange & leisure travel).
You must take 1 Feb as the inception date/ departure date of your Travel Insurance, and the protection will commence after the insured person passed the Hong Kong Immigration Department counter.
If you are travelling to multiple destinations within the same trip, you can be covered under one policy. Please select the furthest region as listed under our area of coverage.
If the Security Bureau issued a “Red or Black Alert” within 7 days of your journey departure date or during your journey, AIG shall reimburse you in accordance with the following “Journey Cancellation”, “Journey Curtailment” or “Journey Re-arrangement” coverage.
Yes, we will reimburse you the additional road transport fares since earthquake is a natural disaster which has caused the delay or cancellation of your scheduled flight. Please ensure that you submit to us the letter from airline to prove the flight delay/ cancellation.
In the event of loss, written notice of claim should be submitted to AIG Hong Kong within thirty (30) days after the occurrence , together with all relevant documents.
You should fill in and sign the related claim form.
In order to help us to deal with your claims, you should provide all the supporting documents to substantiate your claim. Complete documentation will prevent any delay in your claim assessment as additional time may be required to obtain the requisite information
Upon receipt of sufficient documents, we will assess your claim accordingly. The result of your claim submission will be sent to you shortly
Complete and return the claims form with the supporting documents to:
AIG Insurance Hong Kong Limited
46/F, One Island East,
18 Westlands Road,