Travel Insurance

Notice

Please be advised that the military conflict between Russia and Ukraine may impact travel insurance coverages and benefits, and AIG Travel’s ability to provide certain travel-related assistance services, for travel to, from or within the affected areas.

AIG Travel Insurance Benefits

AIG’s flight delay insurance provides the best protection for travel delays of 5 hours or more for both departure and arrival.#

Our flight delay insurance comes with AIG Travel Assistance, which provides 24/7 access to a dedicated, multi-lingual team of doctors, nurses, medical professionals and security personnel who can respond to your needs in the event of an emergency.

24/7 Self-owned Emergency Service
Comprehensive Medical and Personal Accident
Outbound Travel Alert Coverage
Overseas Hospital Cash
Optional benefits on golf protection, cruise vacation & scuba diving

Flexible plans from HK$40 only*

  • Travel delay - 5 hours from stated departure or arrival
  • Baggage delay – up to HK$2000 maximum
  • Baggage and personal effects
  • Emergency medical expenses
  • Personal accident - accident while in a common carrier up to HK$1.2M maximum
  • Journey cancellation or interruption
  • Loss of income benefits
  • Compassionate visit

*The price is for reference only. You could get a quote here real time.
#The above information is for reference only. For the full benefit table, please refer to our TravelWise brochure or click Buy Now.

Core Benefits Basic Plan Standard Plan Deluxe Plan
Maximum Benefits (HKD)
Emergency Medical Expense and Assistance - Medical Expenses
Emergency Medical Expenses and Assistance - Emergency Medical Evacuation
Emergency Medical Expenses and Assistance - Repatriation of Remains
Emergency Medical Expenses and Assistance - Overseas Hospital Cash
Personal Accident - Accident while in a common carrier
Personal Accident - Other accidents
Emergency Medical Expenses and Assistance - Compassionate Visit X
Emergency Medical Expenses and Assistance - Child Guard X
Personal Liability X
Personal Effects - Baggage & Personal Effects X
Personal Effects - Personal Money X
Personal Effects - Travel Documents X
Delay Coverage - Travel Delay X
Delay Coverage - Baggage Delay X
Credit Card Protection X
Loss of Income Benefit X X
Journey Cancellation X X
Journey Interruption X X
Loss of Home Content X X

Optional Benefits

Optional Benefits Maximum Benefits (HKD)
Golf Protection - Golf Baggage
Golf Protection - Hire Golf Equipment
Golf Protection - Loss of Green Fees
Cruise Vacation - Additional Journey Cancellation and Interruption
Cruise Vacation - Cruise Cancellation and Interruption
Cruise Vacation - Excursion Tour Cancellation
Cruise Vacation - Satellite Phone Fee
Scuba Diving - Dive Tour
Scuba Diving - Equipment Hire

 

Core Benefits Basic Standard Deluxe
Maximum Benefits (HKD)

1a. Emergency Medical Expense and Assistance - Medical Expenses

$500,000 $800,000 $1,000,000

1b. Emergency Medical Expenses and Assistance - Emergency Medical Evacuation

Unlimited Unlimited Unlimited

1c. Emergency Medical Expenses and Assistance - Repatriation of Remains

Unlimited Unlimited Unlimited

1d. Emergency Medical Expenses and Assistance - Overseas Hospital Cash

$5,000 $5,000 $5,000

1e. Emergency Medical Expenses and Assistance - Compassionate Visit

X $30,000 $30,000

1f. Emergency Medical Expenses and Assistance - Child Guard

X $30,000 $30,000

2a. Personal Accident - Accident while in a common carrier

$500,000 $1,000,000 $1,200,000

2b. Personal Accident - Other accidents

$250,000 $500,000 $600,000

3. Loss of Income Benefit

X X $30,000

4a. Journey Cancellation

X X $20,000

4b. Journey Interruption

X X $20,000

5a. Personal Effects - Baggage & Personal Effects

X $8,000 $10,000

5b. Personal Effects - Personal Money

X $1,500 $2,500

5c. Personal Effects - Travel Documents

X $10,000 $30,000

6a. Delay Coverage - Travel Delay

X $1,500 $2,000

6b. Delay Coverage - Baggage Delay

X $600 $800

7. Personal Liability

X $2,000,000 $2,000,000

8. Credit Card Protection

X $20,000 $20,000

9. Loss of Home Content

X X $3,000

Optional Benefits

Optional Benefits Maximum Benefits (HKD)

Golf Protection - Golf Baggage

$8,000

Golf Protection - Hire Golf Equipment

$6,000

Golf Protection - Loss of Green Fees

$3,000

Cruise Vacation - Additional Journey Cancellation and Interruption

$30,000

Cruise Vacation - Cruise Cancellation and Interruption

$50,000

Cruise Vacation - Excursion Tour Cancellation

$10,000

Cruise Vacation - Satellite Phone Fee

$2,000

Scuba Diving - Dive Tour

$15,000

Scuba Diving - Equipment Hire

$10,000

Single Trip vs Annual Trip

AIG’s annual travel insurance offers all-rounded coverage for frequent travellers for up to 1 year, covering emergency medical expenses as well as additional personal protection features.

Annual Plan

  • Designed for frequent travellers
  • Covers an unlimited number of journeys throughout the year
  • Each journey is covered up to 90 days
  • Only available for Hong Kong residents aged 17 – 70
  • insured traveller must depart from Hong Kong

vs

Single Plan

  • Premium as low as HK$40
  • Provides protection for a single journey up to 182 days
  • Has no nationality restrictions
  • Insured traveller must depart from Hong Kong

How to Buy?

1

  Provide trip information

Enter details about the trip.

2

  Select the preferred plan

Choose the Single or Annual plan.

3

  Fill out personal details

Provide personal information about the traveller.

4

  Payment and Confirmation

Pay online, and the system will successfully issue the policy.

AIG Customers' Stories

AIG is dedicated to enhancing our customers’ security and peace of mind with flight delay insurance products that provide confidence when travelling.

Our thoughtfully designed policies are backed by customer centric service, efficient claims processing. Read some of our customer stores here...

Contracts dengue

Leo Cheung

AIG client for 1 year

#Phuket #Travel #Dengue

Road accident

Carol Lui

AIG client for 6 years

#Accident #China #Travel

Skiing injury

Mrs. Lee

AIG client for 2 years

#travel #japan #skiing

A solo trip

Nancy Liu

AIG client for 4 years

#Solo #Travel #Japan #Accident

High altitude!

Mark Li

AIG client for 3 years

#Yunnan #China #Travel

Study Tour

Julia C.

AIG client for 1 year

#study tour #accident #travel

Fell down stairs

Helen Yeung

AIG client for 5 years

#norway #travel #accident #ankle

Rock climbing

Natalie Yuen

AIG client for 4 years

#rock #climbing #germany #injury

A curtailed trip

Sabrina Wong

AIG client for 2 years

#osaka #japan #injury

Why AIG?

AIG’s 24/7 Emergency Assistance Center focuses on the needs of AIG customers who travel overseas. Our 24-hour medical support team provides efficient and dedicated emergency support or medical advice around the world.

Our team of doctors and nurses is fluent in 40 different languages, and is always available to provide responsive, practical advice and assistance through our support hotline. 

FAQs

TravelWise annual plan covers all of your trips during the year while trip must commence from Hong Kong with maximum 90 consecutive days per journey.

Yes, TravelWise covers all amateur sporting activities.

Unfortunately, your medical expenses incurred after your return to Hong Kong are not covered. Under your TravelWise single plan, we only pay for medical expenses incurred as follow-up treatment in Hong Kong if you have consulted a Legally Registered Medical Practitioner overseas for the same sickness during the insured trip.

Anyone age 70 or below on the commencement date of the policy. A policy may be purchased by an individual or a family for travel overseas for purpose of leisure and/or business, provided the trip is commences from Hong Kong.

Note : We do not cover any travel to Cuba, Iran, Syria, Sudan, North Korea, or the Crimea region.

Please press “Buy Now” above or refer to our TravelWise brochure for premium levels for each plan.

Yes. Cover will automatically be extended up to a maximum of 10 calendar days without paying any additional premium, in the event the journey is being unavoidably delayed. (e.g: Travel Delay and missed departure sections due to fibular fracture, and insured person can provide medical documentation to prove that he/she is not medically fit to travel)

You can call our emergency service team 24/7 at (852) 3516-8699

Yes, but you must purchase your Travel Insurance for the whole period (including exchange & leisure travel).

You must take 1 Feb as the inception date/ departure date of your Travel Insurance, and the protection will commence after the insured person passed the Hong Kong Immigration Department counter.

If you are travelling to multiple destinations within the same trip, you can be covered under one policy. Please select the furthest region as listed under our area of coverage.

If the Security Bureau issued a “Red or Black Alert” within 7 days of your journey departure date or during your journey, AIG shall reimburse you in accordance with the following “Journey Cancellation”, “Journey Curtailment” or “Journey Re-arrangement” coverage.

Yes, we will reimburse you the additional road transport fares since earthquake is a natural disaster which has caused the delay or cancellation of your scheduled flight. Please ensure that you submit to us  the letter from airline to prove the flight delay/ cancellation.

In the event of loss, written notice of claim should be submitted to AIG Hong Kong within thirty (30) days after the occurrence , together with all relevant documents. 

You should fill in and sign the related claim form.

In order to help us to deal with your claims, you should provide all the supporting documents to substantiate your claim. Complete documentation will prevent any delay in your claim assessment as additional time may be required to obtain the requisite information

Upon receipt of sufficient documents, we will assess your claim accordingly. The result of your claim submission will be sent to you shortly

Complete and return the claims form with the supporting documents to:

AIG Insurance Hong Kong Limited
46/F, One Island East,
18 Westlands Road,
Island East,
Hong Kong

Contact Us

Ask Abi

AIG’s 24/7 Chatbot is here to help

Travel Insurance Hotline

3666 7022

Online Enquiry

cs.hk@aig.com

Need Business Insurance?