Due to the current events in Hong Kong, AIG HK would like to announce that any flight cancelation or flight delay directly or indirectly caused by protest and/or demonstration and/or airport closure and/or transport or road disruption and/or social unrest and/or civil commotion and/or riot and/or similar incidents in Hong Kong (“Incidents”) are considered as “KNOWN RISK” from 3:30 am (Hong Kong Time) on 13 Nov 2019 onwards and will NOT be covered until further notice from us.
For any Single Travel Insurance Policies purchased after 3:30 am (Hong Kong Time) 13 November 2019; or, for any Annual Travel Insurance Policies with the trip arranged after 3:30 am (Hong Kong Time) on 13 November 2019, any losses caused by the Incidents will NOT be covered.
Should you have any further enquiries please contact us using our online form, after which our service team will be in touch with you.
You could also click here to report claims via AIG Travel Insurance Claims platform.
From now till the 30th November 2019, EARN One (1) Asia Miles for every HK$6 premium spent on TravelWise Protection Plan – Single Trip and One (1) Asia Miles for every HK$4 premium spent on TravelWise Protection Plan – Annual Cover for each policy successfully issued at www.aig.com.hk. Act now to make your vacation more joyful and carefree!
*The promotional offer is subject to relevant Terms and Conditions.
AIG’s TravelWise travel insurance provides comprehensive protection for your journey and is one of the best travel insurance packages available in Hong Kong. We cover your medical costs should you have an accident or suffer illness while on holiday overseas, along with any losses arising from your trip being cancelled or your journey being delayed. AIG also covers loss of your baggage or personal belongings, as well as all other risks related to your travelling experience.
TravelWise holiday insurance comes with AIG Travel Assistance, our worldwide emergency service which gives you 24/7 access to a dedicated team of multi-lingual staff of doctors, nurses, medical professionals and security personnel, who can respond to your needs in the event of an emergency.
AIG’s single and annual holiday insurance policies provide comprehensive protection for frequent travellers and overseas tourists for up to 1 year, covering emergency medical expenses and offering a complete range of additional personal protection features
|Core Benefits||Basic Plan||Standard Plan||Deluxe Plan|
Credit Card Protection
|Optional Benefits||Maximum Benefits (HKD)|
1b. Emergency Medical Expenses and Assistance - Emergency Medical Evacuation
1c. Emergency Medical Expenses and Assistance - Repatriation of Remains
8. Credit Card Protection
|Optional Benefits||Maximum Benefits (HKD)|
1.Provide trip information
Enter details about the trip.
2.Select the preferred plan
Choose the Single or Annual plan.
3.Fill out personal details
Provide personal information about the traveller.
4.Payment and Confirmation
Pay online, and the system will successfully issue the policy.
AIG is dedicated to enhancing customers’ security and peace of mind with our insurance products protection.
Our insurances thoughtfully designed and backed by AIG’s customer-first service, and efficient online compensation processing. Read some of our customer stores here...
Leo was on leisure trip to Phuket Island with his family when he developed a fever. He sought outpatient treatment at a local clinic and was prescribed some medications. Within 48 hours his fever worsened and he was sent to a local hospital. Tests revealed that he had contracted dengue and he was admitted for treatment. A hospital representative contacted AIG to check on his medical expense coverage.
We provided the hospital a guarantee of payment after a review of his medical report and cover was approved. Leo’s family members had returned as planned while he remained in the hospital for another five days. We kept him closely monitored and we issued him a new airline ticket for his return to home after he was given clearance to travel. Leo safely got home and appreciated our service.
Jason was on Bali Island for a diving trip when after a session, he started experiencing dizziness, pain and numbness in his arms, legs and back. He sought treatment at the local hospital and the treating doctor confirmed that Jason had decompression sickness.
AIG Travel learned that Jason needed several rounds of therapy. We approved cover after reviewing his medical report. When the hospital declined a guarantee of payment directly from us, we activated a local provider to do so. Jason stayed in hospital for a week and continued his recovery in his hotel for another three days. We arranged for his return journey on business class accompanied by a medical escort. Wheelchair service at the airports and ground ambulance transfers at both ends were arranged also. Jason safely arrived home and was to have a follow up check at a local hospital.
Nancy was on a leisure trip to Kitakyushu, Japan when she tripped and fell while on the street and injured her left foot. She sought outpatient treatment at a local clinic and x-rays showed that she had fractured her fifth toe and had to wear an ankle cast. Her friend in Hong Kong called AIG travel emergency hotline for help after receiving news of her mishap.
AIG Travel called Nancy to find out more about her condition. We also obtained her medical report and cover was approved after a review was completed. The patient was given clearance to travel a couple of days later after a follow up check and we arranged for her return on business class so that she was more comfortable. We also arranged for wheelchair and porter services at the airports, as well as ground transfers at both ends to ease her travel.
Mark and Jenny were on a trip to Vietnam when the van they were travelling in got into an accident. Both were sent to the local hospital where scans showed that Jenny had serious spinal fracture and injuries to her lung and pancreas. Mark suffered from multiple skin abrasions. Jenny’s sister called the ATAP global service centre for help.
AIG Travel immediately contacted Jenny. Her sister back in HK requested for us to get the couple back home as soon as possible as the family wished for the patient to receive treatment and care in HK.
We regularly checked in on the couple’s condition. After the Jenny’s condition had further stabilised, we quickly made the arrangements for her return via air ambulance after cover was approved. Jenny was accompanied by two medical escorts and her sister who had flown in to Vietnam prior to her discharge. We also arranged for Mark to return home on the same day via commercial airline. Jenny was admitted to the hospital in Tuen Mun for further treatment and care after she safely arrived back in HK.
Edward who was on a business trip to Shenzhen, China fell off his bicycle and injured his neck. He was rushed to the hospital where a MRI revealed that he sustained a severe spinal injury and his condition was critical. His travel agent called AIG for help to get him home to HK to get higher level of medical care.
We quickly got in touch with his treating doctor and learned that although the MRI had not shown any fractures it was likely that Edward had sustained spinal bone dislocation. After reviewing his condition, it was concluded that Edward required prolonged hospitalization and medical care and it would be best to get him home as soon as possible. Later the same day, after approving cover we arranged for a ground ambulance and a doctor-and-nurse escort team to bring him back home. After Edward safely arrived in Hong Kong, he was directly admitted to the hospital.
Derek and Audrey were heading to London, when Derek fainted onboard the aircraft. He was given inflight medical attention and was later transferred to a local hospital during a transit in Dubai. Venus then reached out to AIG for assistance.
We immediately got in touch with his doctor and learned that Derek might have a heart rhythm disorder. Derek needed to transfer to another hospital for further tests, so he was admitted to the second hospital.
Later we learned that further tests did not reveal abnormalities and Derek was placed in the intensive care for observation. Cover was approved after we reviewed all his medical reports and past medical history. After a check by his doctor, Derek was discharged with clearance to travel. The couple then decided to continue their travels and departed Dubai for London a day after.
Ellen, a 65-year-old lady, was in France when she slipped and fell in her hotel bathroom injuring her arm and forehead. At a local hospital, x-rays showed that she had fractured her elbow and she had to wear an arm cast. Ellen also received stitches for a deep cut on her forehead. Her travel agent contacted AIG for assistance with her return travel arrangements as the tour group had to move on to another destination.
AIG Travel spoke to her treating doctor for more information and obtained her medical report. After a review was completed, we approved cover and provided a guarantee of payment to the hospital. After Ellen recovered enough to travel, we arranged for her return to Hong Kong on business class with a non-medical escort to take care of her needs throughout her journey. Wheelchair service at the airports and ground transfers at both ends were also arranged to make her travel more comfortable.
A couple from Hong Kong was on a tour in Ho Chi Minh City, Vietnam when the 63-year-old wife, Sally, slipped and fell while trying to get off the tour bus. A travel agency representative called the ATAP global service centre for help after the tour leader informed him of the mishap.
AIG Travel later learned that a CT scan at the local hospital revealed that Sally had a compression fracture in her lower spine and she was hospitalised for observation. After we received her medical report, we reviewed and approved cover. We booked Sally on business class right after she was given clearance to travel while her husband remained in economy. Wheelchair and porter services at the airports and ground transfers at both ends were also arranged to ease their travel. The couple safely arrived back to Hong Kong and Sally was to have her follow up check at the Hong Kong Adventist Hospital.
TravelWise annual plan covers all of your trips during the year while trip must commence from Hong Kong with maximum 90 consecutive days per journey.
Yes, TravelWise covers all amateur sporting activities.
Unfortunately, your medical expenses incurred after your return to Hong Kong are not covered. Under your TravelWise single plan, we only pay for medical expenses incurred as follow-up treatment in Hong Kong if you have consulted a Legally Registered Medical Practitioner overseas for the same sickness during the insured trip.
Anyone age 70 or below on the commencement date of the policy. A policy may be purchased by an individual or a family for travel overseas for purpose of leisure and/or business, provided the trip is commences from Hong Kong.
Note : We do not cover any travel to Cuba, Iran, Syria, Sudan, North Korea, or the Crimea region.
Yes. Cover will automatically be extended up to a maximum of 10 calendar days without paying any additional premium, in the event the journey is being unavoidably delayed. (e.g: Travel Delay and missed departure sections due to fibular fracture, and insured person can provide medical documentation to prove that he/she is not medically fit to travel)
You can call our emergency service team 24/7 at (852) 3516-8699
Yes, but you must purchase your Travel Insurance for the whole period (including exchange & leisure travel).
You must take 1 Feb as the inception date/ departure date of your Travel Insurance, and the protection will commence after the insured person passed the Hong Kong Immigration Department counter.
If you are travelling to multiple destinations within the same trip, you can be covered under one policy. Please select the furthest region as listed under our area of coverage.
If the Security Bureau issued a “Red or Black Alert” within 7 days of your journey departure date or during your journey, AIG shall reimburse you in accordance with the following “Journey Cancellation”, “Journey Curtailment” or “Journey Re-arrangement” coverage.
Yes, we will reimburse you the additional road transport fares since earthquake is a natural disaster which has caused the delay or cancellation of your scheduled flight. Please ensure that you submit to us the letter from airline to prove the flight delay/ cancellation.
In the event of loss, written notice of claim should be submitted to AIG Hong Kong within thirty (30) days after the occurrence , together with all relevant documents.
You should fill in and sign the related claim form.
In order to help us to deal with your claims, you should provide all the supporting documents to substantiate your claim. Complete documentation will prevent any delay in your claim assessment as additional time may be required to obtain the requisite information
Upon receipt of sufficient documents, we will assess your claim accordingly. The result of your claim submission will be sent to you shortly
Complete and return the claims form with the supporting documents to:
AIG Insurance Hong Kong Limited
46/F, One Island East,
18 Westlands Road,