Important Notice: COVID-19 is a foreseen or known event.

Notice

Please be advised that the military conflict between Russia and Ukraine may impact travel insurance coverages and benefits, and AIG Travel’s ability to provide certain travel-related assistance services, for travel to, from or within the affected areas.

AIG TravelWise Insurance

AIG’s TravelWise travel insurance provides comprehensive protection for your journey and is one of the best travel insurance packages available in Hong Kong. We cover your medical costs should you have an accident or suffer illness while on holiday worldwide, along with any losses arising from your trip being cancelled or your journey being delayed. AIG also covers loss of your baggage or personal belongings, as well as all other risks related to your travelling experience.  

TravelWise holiday insurance comes with AIG Travel Assistance, our worldwide emergency service which gives you 24/7 access to a dedicated team of multi-lingual staff of doctors, nurses, medical professionals and security personnel, who can respond to your needs in the event of an emergency.

24/7 Self-owned Emergency Service
Comprehensive Medical and Personal Accident Coverage
Outbound Travel Alert Coverage
Overseas Hospital Cash
Optional benefits on golf protection, cruise vacation & scuba diving

Flexible plans from HK$30 only

  • Travel delay - 5 hours from stated departure or arrival
  • Baggage delay - up to HK$2,000 maximum
  • Baggage and personal effects
  • Emergency medical expenses
  • Personal accident - accident while in a common carrier up to HK$1.2M maximum
  • Journey cancellation or interruption
  • Loss of income benefits
  • Compassionate visit

*All journeys must commence from Hong Kong

*The price is for reference only. You could get a quote here real time.
#The above information is for reference only. For the full benefit table, please refer to our TravelWise brochure or click Buy Now.

 

Receive COVID-19 coverage of up to HK$1,200,000

AIG TravelWise insurance is now enhanced with COVID-19 coverage. Get the same existing protection, now with COVID-19 cover including emergency overseas medical expenses, journey cancellation, curtailment and quarantine allowance if you are diagnosed with COVID-19.

As you look to explore the world again, travel safely with TravelWise for greater peace of mind.

Journey cancellation cover if you are diagnosed with COVID-19 prior to departure from Hong Kong

Emergency overseas medical expenses cover, curtailment cover and quarantine allowance if you are diagnosed with COVID-19 while traveling overseas

*This is for reference only and is subject to policy terms and conditions. For the full benefit table, please click Buy Now.

Check out travel insurance plan with new COVID-19 cover

Core Benefits Basic Plan Standard Plan Deluxe Plan
Maximum Benefits (HKD)
Emergency Medical Expense and Assistance - Medical Expenses
Emergency Medical Expenses and Assistance - Emergency Medical Evacuation
Emergency Medical Expenses and Assistance - Repatriation of Remains
Emergency Medical Expenses and Assistance - Overseas Hospital Cash
Personal Accident - Accident while in a common carrier
Personal Accident - Other accidents
Emergency Medical Expenses and Assistance - Compassionate Visit X
Emergency Medical Expenses and Assistance - Child Guard X
Personal Liability X
Personal Effects - Baggage & Personal Effects X
Personal Effects - Personal Money X
Personal Effects - Travel Documents X
Delay Coverage - Travel Delay X
Delay Coverage - Baggage Delay X
Credit Card Protection X
Loss of Income Benefit X X
Journey Cancellation X X
Journey Interruption X X
Loss of Home Content X X

COVID-19 Coverage

COVID-19 Coverage Basic Plan Standard Plan Deluxe Plan
Maximum Benefits (HKD)
Emergency Overseas Medical Expenses, Emergency Medical Evacuation & Repatriation and Repatriation of Remains if You are diagnosed with COVID-19 while traveling overseas
Journey Cancellation if You or Your Immediate Family Member are diagnosed with COVID-19 prior to departure from Hong Kong
Curtailment Expenses if You or Your Immediate Family Member are diagnosed with COVID-19 while traveling and need to return to Hong Kong earlier than planned
Out-of-country COVID-19 Diagnosis Quarantine Allowance if while on a Journey, You are diagnosed with COVID-19 and is unexpectedly placed into mandatory Quarantine outside Hong Kong X

Optional Benefits

Optional Benefits Maximum Benefits (HKD)
Golf Protection - Golf Baggage
Golf Protection - Hire Golf Equipment
Golf Protection - Loss of Green Fees
Cruise Vacation - Additional Journey Cancellation and Interruption
Cruise Vacation - Cruise Cancellation and Interruption
Cruise Vacation - Excursion Tour Cancellation
Cruise Vacation - Satellite Phone Fee
Scuba Diving - Dive Tour
Scuba Diving - Equipment Hire

*The above information is for reference only. For the full benefit table, please refer to our TravelWise brochure or click Buy Now.

 

Core Benefits Basic Standard Deluxe
Maximum Benefits (HKD)

1a. Emergency Medical Expense and Assistance - Medical Expenses

$500,000 $800,000 $1,000,000

1b. Emergency Medical Expenses and Assistance - Emergency Medical Evacuation

Unlimited Unlimited Unlimited

1c. Emergency Medical Expenses and Assistance - Repatriation of Remains

Unlimited Unlimited Unlimited

1d. Emergency Medical Expenses and Assistance - Overseas Hospital Cash

$5,000 $5,000 $5,000

1e. Emergency Medical Expenses and Assistance - Compassionate Visit

X $30,000 $30,000

1f. Emergency Medical Expenses and Assistance - Child Guard

X $30,000 $30,000

2a. Personal Accident - Accident while in a common carrier

$500,000 $1,000,000 $1,200,000

2b. Personal Accident - Other accidents

$250,000 $500,000 $600,000

3. Loss of Income Benefit

X X $30,000

4a. Journey Cancellation

X X $20,000

4b. Journey Interruption

X X $20,000

5a. Personal Effects - Baggage & Personal Effects

X $8,000 $10,000

5b. Personal Effects - Personal Money

X $1,500 $2,500

5c. Personal Effects - Travel Documents

X $10,000 $30,000

6a. Delay Coverage - Travel Delay

X $1,500 $2,000

6b. Delay Coverage - Baggage Delay

X $600 $800

7. Personal Liability

X $2,000,000 $2,000,000

8. Credit Card Protection

X $20,000 $20,000

9. Loss of Home Content

X X $3,000

COVID-19 Coverage

COVID-19 Coverage Basic Plan Standard Plan Deluxe Plan
Maximum Benefits (HKD)
Emergency Overseas Medical Expenses, Emergency Medical Evacuation & Repatriation and Repatriation of Remains if You are diagnosed with COVID-19 while traveling overseas HK$300,000 (Aged below 70; HK$150,000 for aged below 17, 70 or above) HK$800,000 (Aged below 70; HK$400,000 for aged below 17, 70 or above) HK$1,200,000 (Aged below 70; HK$600,000 for aged below 17, 70 or above)
Journey Cancellation if You or Your Immediate Family Member are diagnosed with COVID-19 prior to departure from Hong Kong HK$2,000 HK$8,000 HK$15,000
Curtailment Expenses if You or Your Immediate Family Member are diagnosed with COVID-19 while traveling and need to return to Hong Kong earlier than planned HK$2,000 HK$8,000 HK$15,000
Out-of-country COVID-19 Diagnosis Quarantine Allowance if while on a Journey, You are diagnosed with COVID-19 and is unexpectedly placed into mandatory Quarantine outside Hong Kong X HK$100 / Day (Max. 14 days) HK$200 / Day (Max. 14 days)

Optional Benefits

Optional Benefits Maximum Benefits (HKD)

Golf Protection - Golf Baggage

$8,000

Golf Protection - Hire Golf Equipment

$6,000

Golf Protection - Loss of Green Fees

$3,000

Cruise Vacation - Additional Journey Cancellation and Interruption

$30,000

Cruise Vacation - Cruise Cancellation and Interruption

$50,000

Cruise Vacation - Excursion Tour Cancellation

$10,000

Cruise Vacation - Satellite Phone Fee

$2,000

Scuba Diving - Dive Tour

$15,000

Scuba Diving - Equipment Hire

$10,000

*The above information is for reference only. For the full benefit table, please refer to our TravelWise brochure or click Buy Now.

We are here to support you in case you experience difficult situations during your journey

We understand that things can change quickly, and you might need extra support especially while abroad. 

AIG offers a 24/7 toll-free travel emergency hotline to provide support if you feel unwell, or are banned from boarding your transport or from entering a country due to an emergency health condition.

Please note: Expenses incurred from third-party vendors as well as AIG administrative case fees for assistance services not covered as part of this insurance plan are the responsibility of the Policyholder.

AIG Customer Stories

AIG is dedicated to enhancing customers’ security and peace of mind with our insurance products protection.

Our insurances thoughtfully designed and backed by AIG’s customer-first service, and efficient online compensation processing. Read some of our customer stores here...

Malaria Infection

Wilson Lam

AIG client for 5 years

#Malaria #Ghana #BusinessTrip

Snowboard accident

Charles Leung

AIG client for 4 years

#Snowboard #Travel #Accident

Migraine on ...

Bonnie Yeung

AIG client for 3 years

#Bali #Migraine #FamilyTravel

Stroke while on a trip Singapore

Marcus Lee

AIG client for 2 years

#Stroke #Travel #Disease

Injured while visiting a friend in China

Linda Lee

AIG client for 3 years

#Travel #FallAccident # China

Stoke in Nepal

Richard Wong

AIG client for 4 years

#Nepal #Travel #Stoke

Car accident in Egypt

Nick Yiu

AIG client for 6 years

#Cairo #CarAccident #BusinessTrip

Food poisoning

Rosie Cheung

AIG client for 1 year

#Diarrhoea #Thailand #Travel

Kawasaki disease

Emily & Krystal

AIG client for 1 year

#Fukuoka #Travel #Disease

FAQs

TravelWise annual plan covers all of your trips during the year while trip must commence from Hong Kong with maximum 90 consecutive days per journey.

Yes, TravelWise covers all amateur sporting activities.

Unfortunately, your medical expenses incurred after your return to Hong Kong are not covered. Under your TravelWise single plan, we only pay for medical expenses incurred as follow-up treatment in Hong Kong if you have consulted a Legally Registered Medical Practitioner overseas for the same sickness during the insured trip.

Anyone age 70 or below on the commencement date of the policy. A policy may be purchased by an individual or a family for travel overseas for purpose of leisure and/or business, provided the trip is commences from Hong Kong.

Note : We do not cover any travel to Cuba, Iran, Syria, Sudan, North Korea, or the Crimea region.

Please press “Buy Now” above or refer to our TravelWise brochure for premium levels for each plan.

Yes. Cover will automatically be extended up to a maximum of 10 calendar days without paying any additional premium, in the event the journey is being unavoidably delayed. (e.g: Travel Delay and missed departure sections due to fibular fracture, and insured person can provide medical documentation to prove that he/she is not medically fit to travel)

You can call our emergency service team 24/7 at (852) 3516-8699

Yes, but you must purchase your Travel Insurance for the whole period (including exchange & leisure travel).

You must take 1 Feb as the inception date/ departure date of your Travel Insurance, and the protection will commence after the insured person passed the Hong Kong Immigration Department counter.

If you are travelling to multiple destinations within the same trip, you can be covered under one policy. Please select the furthest region as listed under our area of coverage.

If the Security Bureau issued a “Red or Black Alert” within 7 days of your journey departure date or during your journey, AIG shall reimburse you in accordance with the following “Journey Cancellation”, “Journey Curtailment” or “Journey Re-arrangement” coverage.

Yes, we will reimburse you the additional road transport fares since earthquake is a natural disaster which has caused the delay or cancellation of your scheduled flight. Please ensure that you submit to us  the letter from airline to prove the flight delay/ cancellation.

In the event of loss, written notice of claim should be submitted to AIG Hong Kong within thirty (30) days after the occurrence , together with all relevant documents. 

In order to help us to deal with your claims, you should provide all the supporting documents to substantiate your claim. Complete documentation will prevent any delay in your claim assessment as additional time may be required to obtain the requisite information.

Upon receipt of sufficient documents, we will assess your claim accordingly. The result of your claim submission will be sent to you shortly.

For detailed claims procedure, please check travel claims procedure.

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