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TravelWise Promotions

Asia Miles Promotion

From now on, EARN One (1) Asia Miles for every HK$6 premium spent on TravelWise Protection Plan – Single Trip and One (1) Asia Miles for every HK$4 premium spent on TravelWise Protection Plan – Annual Cover for each policy successfully issued at www.aig.com.hk

Act now to make your vacation more joyful and carefree!

*The promotional offer is subject to relevant Terms and Conditions.

AIG TravelWise Insurance

AIG’s TravelWise travel insurance provides comprehensive protection for your journey and is one of the best travel insurance packages available in Hong Kong. We cover your medical costs should you have an accident or suffer illness while on holiday overseas, along with any losses arising from your trip being cancelled or your journey being delayed. AIG also covers loss of your baggage or personal belongings, as well as all other risks related to your travelling experience.  

TravelWise holiday insurance comes with AIG Travel Assistance, our worldwide emergency service which gives you 24/7 access to a dedicated team of multi-lingual staff of doctors, nurses, medical professionals and security personnel, who can respond to your needs in the event of an emergency.

  • 24/7 Self-owned Emergency Service
  • Comprehensive Medical and Personal Accident Coverage
  • Outbound Travel Alert Coverage
  • Overseas Hospital Cash
  • Optional benefits on golf protection, cruise vacation & scuba diving

Flexible plans from HK$40 only

  • Travel delay - 5 hours from stated departure or arrival
  • Baggage delay - up to HK$2,000 maximum
  • Baggage and personal effects
  • Emergency medical expenses
  • Personal accident - accident while in a common carrier up to HK$1.2M maximum
  • Journey cancellation or interruption
  • Loss of income benefits
  • Compassionate visit

*The price is for reference only. You could get a quote here real time.
#The above information is for reference only. For the full benefit table, please refer to our TravelWise brochure or click Buy Now.

 
 

Single Trip vs Annual Trip

AIG’s single and annual holiday insurance policies provide comprehensive protection for frequent travellers and overseas tourists for up to 1 year, covering emergency medical expenses and offering a complete range of additional personal protection features

  • Annual Plan
    Designed for frequent travellers Covers an unlimited number of journeys throughout the year Each journey is covered up to 90 days Only available for Hong Kong residents aged 17 – 70 insured traveller must depart from Hong Kong Make a claim
    See more >
  • VS
  • Single Plan
    Premium as low as HK$40 Provides protection for a single journey up to 182 days Has no nationality restrictions Insured traveller must depart from Hong Kong
    See more >
 
 

CLICK TO COMPARE PLAN COVERAGE AND BENEFITS

Switch to
Maximum Benefits (HKD)

Plan Coverage

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*The above information is for reference only. For the full benefit table, please refer to our TravelWise brochure or click Buy Now.

Table1
  Core Benefits Basic Plan Standard Plan Deluxe Plan

Emergency Medical Expense and Assistance - Medical Expenses

M

L

Emergency Medical Expenses and Assistance - Emergency Medical Evacuation

M

L

Emergency Medical Expenses and Assistance - Repatriation of Remains

M

L

Emergency Medical Expenses and Assistance - Overseas Hospital Cash

M

L

Personal Accident - Accident while in a common carrier

M

L

Personal Accident - Other accidents

M

L

Emergency Medical Expenses and Assistance - Compassionate Visit

M

L

X

Emergency Medical Expenses and Assistance - Child Guard

M

L

X

Personal Liability

M

L

X

Personal Effects - Baggage & Personal Effects

m

l

X

Personal Effects - Personal Money

m

l

X

Personal Effects - Travel Documents

M

L

X

Delay Coverage - Travel Delay

M

L

X

Delay Coverage - Baggage Delay

M

L

X

Credit Card Protection

X

Loss of Income Benefit

M

L

X X

Journey Cancellation

M

L

X X

Journey Interruption

m

l

X X

Loss of Home Content

M

L

X X

Optional Benefits

<>
Table2
  Optional Benefits Maximum Benefits (HKD)

Golf Protection - Golf Baggage

t

t

Golf Protection - Hire Golf Equipment

t

t

Golf Protection - Loss of Green Fees

t

t

Cruise Vacation - Additional Journey Cancellation and Interruption

t

t

Cruise Vacation - Cruise Cancellation and Interruption

t

t

Cruise Vacation - Excursion Tour Cancellation

t

t

Cruise Vacation - Satellite Phone Fee

m

l

Scuba Diving - Dive Tour

t

t

Scuba Diving - Equipment Hire

t

t

Plan Coverage

<>
Table1
  Core Benefits Basic Standard Deluxe

1a. Emergency Medical Expense and Assistance - Medical Expenses

M

L

$500,000 $800,000 $1,000,000

1b. Emergency Medical Expenses and Assistance - Emergency Medical Evacuation

M

L

Unlimited Unlimited Unlimited

1c. Emergency Medical Expenses and Assistance - Repatriation of Remains

M

L

Unlimited Unlimited Unlimited

1d. Emergency Medical Expenses and Assistance - Overseas Hospital Cash

M

L

$5,000 $5,000 $5,000

1e. Emergency Medical Expenses and Assistance - Compassionate Visit

M

L

X $30,000 $30,000

1f. Emergency Medical Expenses and Assistance - Child Guard

M

L

X $30,000 $30,000

2a. Personal Accident - Accident while in a common carrier

M

L

$500,000 $1,000,000 $1,200,000

2b. Personal Accident - Other accidents

M

L

$250,000 $500,000 $600,000

3. Loss of Income Benefit

M

L

X X $30,000

4a. Journey Cancellation

M

L

X X $20,000

4b. Journey Interruption

m

l

X X $20,000

5a. Personal Effects - Baggage & Personal Effects

m

l

X $8,000 $10,000

5b. Personal Effects - Personal Money

m

l

X $1,500 $2,500

5c. Personal Effects - Travel Documents

M

L

X $10,000 $30,000

6a. Delay Coverage - Travel Delay

M

L

X $1,500 $2,000

6b. Delay Coverage - Baggage Delay

M

L

X $600 $800

7. Personal Liability

M

L

X $2,000,000 $2,000,000

8. Credit Card Protection

X $20,000 $20,000

9. Loss of Home Content

M

L

X X $3,000

Optional Benefits

<>
Table2
  Optional Benefits Maximum Benefits (HKD)

Golf Protection - Golf Baggage

t

t

$8,000

Golf Protection - Hire Golf Equipment

t

t

$6,000

Golf Protection - Loss of Green Fees

t

t

$3,000

Cruise Vacation - Additional Journey Cancellation and Interruption

t

t

$30,000

Cruise Vacation - Cruise Cancellation and Interruption

t

t

$50,000

Cruise Vacation - Excursion Tour Cancellation

t

t

$10,000

Cruise Vacation - Satellite Phone Fee

m

l

$2,000

Scuba Diving - Dive Tour

t

t

$15,000

Scuba Diving - Equipment Hire

t

t

$10,000
 
 

How to buy TravelWise insurance?

  • Get a quote
    1

    1.Provide trip information

    Enter details about the trip.

  • Get a quote
    2

    2.Select the preferred plan

    Choose the Single or Annual plan.

  • Get a quote
    3

    3.Fill out personal details

    Provide personal information about the traveller.

  • Get a quote
    4

    4.Payment and Confirmation

    Pay online, and the system will successfully issue the policy.

 
 

AIG Customer Stories

AIG is dedicated to enhancing customers’ security and peace of mind with our insurance products protection.

Our insurances thoughtfully designed and backed by AIG’s customer-first service, and efficient online compensation processing. Read some of our customer stores here...

Injured while visiting a friend in China
Linda Lee
AIG client for 3 years
#Travel #FallAccident # China
Linda Lee
AIG client for 3 years

#Travel #FallAccident # China

Injured while visiting a friend in China

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Stoke in Nepal
Richard Wong
AIG client for 4 years
#Nepal #Travel #Stoke
Richard Wong
AIG client for 4 years

“Thank you to the team that is handling the case. We appreciate your efforts and care very much!” – Richard’s family

#Nepal #Travel #Stoke

Stoke in Nepal

Richard was on a trip to Nepal when he began experiencing weakness in his right limbs and slurred speech. At the local hospital, scans revealed that he had a stroke and he was admitted to the intensive care for treatment. A hospital representative called AIG to inform us of his admission and to seek coverage for medical expenses.

AIG Travel learned that the hospital did not have a neurology facility and Richard required higher level of care. 3 days later after his condition got more stable, we arranged for him to be transferred to another hospital. He remained in the second hospital for a further one week and we were in regular contact with his doctor for recovery progress and kept his family back home in updated on his condition. After Richard was stable enough to fly home, we arranged for his return via air ambulance accompanied by a medical escort. After he safely arrived in home country, he was directly sent to a local hospital for further treatment.

X
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Fall on a cruise
Mina Chan
AIG client for 1 year
#NorthPole #Cruise #Fall #Ankle
Mina Chan
AIG client for 1 year

“I am very satisfied with your service. The whole process was very professional. Your teammates were very patient and took good care of me."

#NorthPole #Cruise #Fall #Ankle

Fall on a cruise

Mina was on holiday in Norway when during a cruise to the North Pole, she slipped and fell on board the ship and injured her right ankle. Her tour leader called AIG for advice and help. AIG Travel contacted the doctor on board and learned that the doctor had diagnosed her with a fractured ankle so she had to wear a temporary ankle cast to stabilize her injury while on board the cruise as it continued its course.

Mina was sent to a local hospital in Norway where x-rays confirmed surgery was necessary. After we reviewed medical report, we advised her to undergo surgery in the local hospital. Cover was approved and a guarantee of payment was provided to the hospital. The procedure was then performed and she remained hospitalized for a further five days. We arranged for her return on business class accompanied by a non-medical escort. Door-to-door wheelchair and porter services at the airports were arranged to ease her travel. She safely arrived home and valued our professionalism.

X
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Food poisoning
Rosie Cheung
AIG client for 1 year
#Diarrhoea #Thailand #Travel
Rosie Cheung
AIG client for 1 year

“I appreciate your professional and effective assistance given during my wife’s emergency. I appreciate very much your prompt response to expedite the unforeseen situation. Great work and professional service.Thank you very much AIG. Great job!” – Anson

#Diarrhoea #Thailand #Travel

Suffered from food poisoning while in Thailand

Rosie was on vacation with her husband, Anson, on Krabi Island, Thailand when she started getting severe diarrhoea. She was admitted to a local hospital where she was diagnosed with food poisoning and conservative treatment was administered. Anson called AIG ATAP global service centre for help and advice.

We called her treating doctor for more information and her medical report. After we completed review, we approved cover and a guarantee of payment was provided to the hospital. Rosie recovered the following day and was discharged. The couple continued their stay and returned to home as planned.

X
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Kawasaki disease
Emily & Krystal
AIG client for 1 year
#Fukuoka #Travel #Disease
Emily & Krystal
AIG client for 1 year

“We are very happy with AIG’s support. It had been a challenge for our family, so we are very happy. Thank you.”– Krystal’s parents

#Fukuoka #Travel #Disease

Toddler suffers from Kawasaki disease

2-year-old Krystal was in Fukuoka, Japan with her parents when she began having high fever and stomach pain.  At the local hospital, she was initially treated for pneumonia but while in admission she developed a rash and her arms and legs swelled up. Her father called AIG for assistance.

We learned that Krystal had Kawasaki disease, an illness that causes inflammation to the blood arteries and she was immediately treated. Cover was approved after we reviewed her medical reports. Krystal remained hospitalized for another five days. Throughout the whole time, we kept her under close monitoring. We were also constantly in touch with her parents and kept them updated about her condition. Later, we arranged for Krystal’s return with her mother, Emily, as non-medical escort and ground transfers at both ends were arranged for them.

 

X
< >
Slipped in Cambodia
Sandy Ma
AIG client for 1 year
#Cambodia #Accident #Travel
Sandy Ma
AIG client for 1 year

“It’s really great. All of you been wonderful. Evacuation was smooth and I would like to thank the entire team for helping out. I am sharing this with my friends and would recommend AIG.” – Sandy’s aunt

#Cambodia #Accident #Travel

Slipped in Cambodia

Sandy was travelling in Siem Reap, Cambodia when she slipped and fell, landing on her bottom. Later on, she began experiencing pain and swelling in her right bottom. She went to a local hospital but it did not have the facility to do evaluation so she was referred to another hospital. After a few rounds of referrals, Sandy was prescribed pain medications. Her aunt back home called AIG for help.

We quickly got in touch with Sandy and under our advisement she agreed to seek treatment at the other hospital. Scans revealed that Sandy had blood clot and surgery was necessary. It would be best for her to return to home for the procedure at a facility with higher level of care. The next day, we arranged for Sandy’s return via air ambulance accompanied by medical escorts. She was admitted directly to a hospital after she arrived back home.

X
< >
Migraine on Bali Island
Bonnie Yeung
AIG client for 3 years
#Bali #Migraine #FamilyTravel
Bonnie Yeung
AIG client for 3 years

“You guys have been amazing. I thank you for your help and I am very grateful for your services I will definitely be recommending your company to all my associates and friends.” – Eric

#Bali #Migraine #FamilyTravel

Leisure traveller suffers from severe migraine

Bonnie and her family were on Bali Island when she started experiencing severe headache, nausea and vomiting. She sought initial treatment at the local hospital. However, her headache worsened and she went to another hospital. Her husband, Eric, then called AIG for help. Bonnie was immediately referred for further neurological evaluation. Although CT scans didn't show any abnormalities, Bonnie was given conservative treatment for migraine. We approved cover after reviewing her medical reports.

As she was still not able to travel, Eric stayed on to take care of her while other family members returned as scheduled. Her condition improved later and she was given clearance to travel after the scan showed no abnormalities. We then arranged for her return with her husband by booking them new return airline tickets and the couple got home safely.

X
< >
Infected in U.S
Ruby Chow
AIG client for 3 years
#USA #KidneyInfection #Travel
Ruby Chow
AIG client for 3 years

“I would also like to thank the team for their support, compassion and advice during what was a very stressful situation for my wife and me. Rest assured, I will let other people know of the professionalism and courtesy that AIG demonstrated to us while dealing with all aspects of our crisis overseas.”  – Mike

#USA #KidneyInfection #Travel

Client suffered from kidney infection while in U.S.A.

Ruby and her husband, Mike, were in U.S.A. when she began having severe urination discomforts. At the local hospital tests showed that she had severe kidney infection and she was immediately hospitalized. Mike reached out to AIG for advice and help.

AIG Travel promptly contacted her treating doctor for updates and later obtained medical report for a thorough review. Ruby was treated conservatively for six days. Throughout the whole time, we monitored her condition closely and communicated with Mike on the repatriation plans. Later we arranged for the couple’s return by upgrading their return airline tickets to business class. As Ruby was unable to do a direct long haul flight, we arranged for the couple to fly to L.A where they stayed for a night before flying home. The couple got home and thanked us for our assistance.

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A solo trip
Nancy Liu
AIG client for 4 years
#Solo #Travel #Japan #Accident
Nancy Liu
AIG client for 4 years

 “To AIG:

I sincerely thank you for your help and arrangements. It helped me return Hong Kong to have further treatment after my injury. Wish you all a pleasant work.” 

#Solo #Travel #Japan #Accident

Solo traveller breaks her toe in Japan

Nancy was on a leisure trip to Kitakyushu, Japan when she tripped and fell while on the street and injured her left foot. She sought outpatient treatment at a local clinic and x-rays showed that she had fractured her fifth toe and had to wear an ankle cast. Her friend in Hong Kong called AIG travel emergency hotline for help after receiving news of her mishap.

AIG Travel called Nancy to find out more about her condition. We also obtained her medical report and cover was approved after a review was completed. The patient was given clearance to travel a couple of days later after a follow up check and we arranged for her return on business class so that she was more comfortable. We also arranged for wheelchair and porter services at the airports, as well as ground transfers at both ends to ease her travel.

X
< >
 
 

FAQs

TravelWise annual plan covers all of your trips during the year while trip must commence from Hong Kong with maximum 90 consecutive days per journey.

Unfortunately, your medical expenses incurred after your return to Hong Kong are not covered. Under your TravelWise single plan, we only pay for medical expenses incurred as follow-up treatment in Hong Kong if you have consulted a Legally Registered Medical Practitioner overseas for the same sickness during the insured trip.

Anyone age 70 or below on the commencement date of the policy. A policy may be purchased by an individual or a family for travel overseas for purpose of leisure and/or business, provided the trip is commences from Hong Kong.

Note : We do not cover any travel to Cuba, Iran, Syria, Sudan, North Korea, or the Crimea region.

Please press “Buy Now” above or refer to our TravelWise brochure for premium levels for each plan.

Yes. Cover will automatically be extended up to a maximum of 10 calendar days without paying any additional premium, in the event the journey is being unavoidably delayed. (e.g: Travel Delay and missed departure sections due to fibular fracture, and insured person can provide medical documentation to prove that he/she is not medically fit to travel)

You can call our emergency service team 24/7 at (852) 3516-8699

Yes, but you must purchase your Travel Insurance for the whole period (including exchange & leisure travel).

You must take 1 Feb as the inception date/ departure date of your Travel Insurance, and the protection will commence after the insured person passed the Hong Kong Immigration Department counter.

If you are travelling to multiple destinations within the same trip, you can be covered under one policy. Please select the furthest region as listed under our area of coverage.

If the Security Bureau issued a “Red or Black Alert” within 7 days of your journey departure date or during your journey, AIG shall reimburse you in accordance with the following “Journey Cancellation”, “Journey Curtailment” or “Journey Re-arrangement” coverage.

Yes, we will reimburse you the additional road transport fares since earthquake is a natural disaster which has caused the delay or cancellation of your scheduled flight. Please ensure that you submit to us  the letter from airline to prove the flight delay/ cancellation.

In the event of loss, written notice of claim should be submitted to AIG Hong Kong within thirty (30) days after the occurrence , together with all relevant documents. 

You should fill in and sign the related claim form.

In order to help us to deal with your claims, you should provide all the supporting documents to substantiate your claim. Complete documentation will prevent any delay in your claim assessment as additional time may be required to obtain the requisite information

Upon receipt of sufficient documents, we will assess your claim accordingly. The result of your claim submission will be sent to you shortly

Complete and return the claims form with the supporting documents to:

AIG Insurance Hong Kong Limited
46/F, One Island East,
18 Westlands Road,
Island East,
Hong Kong

 
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