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AIG Travel insurance coverage regarding the Hong Kong International Airport conditions

For the incidents happened on 12th & 13th Aug 2019, please note our arrangement by clicking here

If you are looking to make a claim on your travel policy, please submit your online claim here. We will assess your case accordingly and get back to you.

Due to activities in Hong Kong, the AIG contact center is experiencing high call volumes, please expect a delay in our service.  Should you have any further enquiries please contact us using our online form, our service team will be in touch shortly. You can also contact your agent or broker for assistance. 

TravelWise Promotions

Asia Miles Promotion

From now till the 30th November 2019, EARN One (1) Asia Miles for every HK$6 premium spent on TravelWise Protection Plan – Single Trip and One (1) Asia Miles for every HK$4 premium spent on TravelWise Protection Plan – Annual Cover for each policy successfully issued at www.aig.com.hkAct now to make your vacation more joyful and carefree!

*The promotional offer is subject to relevant Terms and Conditions.

AIG TravelWise Insurance

AIG’s TravelWise travel insurance provides comprehensive protection for your journey and is one of the best travel insurance packages available in Hong Kong. We cover your medical costs should you have an accident or suffer illness while on holiday overseas, along with any losses arising from your trip being cancelled or your journey being delayed. AIG also covers loss of your baggage or personal belongings, as well as all other risks related to your travelling experience.  

TravelWise holiday insurance comes with AIG Travel Assistance, our worldwide emergency service which gives you 24/7 access to a dedicated team of multi-lingual staff of doctors, nurses, medical professionals and security personnel, who can respond to your needs in the event of an emergency.

  • 24/7 Self-owned Emergency Service
  • Comprehensive Medical and Personal Accident Coverage
  • Outbound Travel Alert Coverage
  • Overseas Hospital Cash
  • Optional benefits on golf protection, cruise vacation & scuba diving

Flexible plans from HK$40 only

  • Travel delay - 5 hours from stated departure or arrival
  • Baggage delay - up to HK$2,000 maximum
  • Baggage and personal effects
  • Emergency medical expenses
  • Personal accident - accident while in a common carrier up to HK$1.2M maximum
  • Journey cancellation or interruption
  • Loss of income benefits
  • Compassionate visit

*The price is for reference only. You could get a quote here real time.
#The above information is for reference only. For the full benefit table, please refer to our TravelWise brochure or click Buy Now.

 
 

Single Trip vs Annual Trip

AIG’s single and annual holiday insurance policies provide comprehensive protection for frequent travellers and overseas tourists for up to 1 year, covering emergency medical expenses and offering a complete range of additional personal protection features

  • Annual Plan
    Designed for frequent travellers Covers an unlimited number of journeys throughout the year Each journey is covered up to 90 days Only available for Hong Kong residents aged 17 – 70 insured traveller must depart from Hong Kong Make a claim
    See more >
  • VS
  • Single Plan
    Premium as low as HK$40 Provides protection for a single journey up to 182 days Has no nationality restrictions Insured traveller must depart from Hong Kong
    See more >
 
 

CLICK TO COMPARE PLAN COVERAGE AND BENEFITS

Switch to
Maximum Benefits (HKD)

Plan Coverage

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*The above information is for reference only. For the full benefit table, please refer to our TravelWise brochure or click Buy Now.

Table1
  Core Benefits Basic Plan Standard Plan Deluxe Plan

Emergency Medical Expense and Assistance - Medical Expenses

M

L

Emergency Medical Expenses and Assistance - Emergency Medical Evacuation

M

L

Emergency Medical Expenses and Assistance - Repatriation of Remains

M

L

Emergency Medical Expenses and Assistance - Overseas Hospital Cash

M

L

Personal Accident - Accident while in a common carrier

M

L

Personal Accident - Other accidents

M

L

Emergency Medical Expenses and Assistance - Compassionate Visit

M

L

X

Emergency Medical Expenses and Assistance - Child Guard

M

L

X

Personal Liability

M

L

X

Personal Effects - Baggage & Personal Effects

m

l

X

Personal Effects - Personal Money

m

l

X

Personal Effects - Travel Documents

M

L

X

Delay Coverage - Travel Delay

M

L

X

Delay Coverage - Baggage Delay

M

L

X

Credit Card Protection

X

Loss of Income Benefit

M

L

X X

Journey Cancellation

M

L

X X

Journey Interruption

m

l

X X

Loss of Home Content

M

L

X X

Optional Benefits

<>
Table2
  Optional Benefits Maximum Benefits (HKD)

Golf Protection - Golf Baggage

t

t

Golf Protection - Hire Golf Equipment

t

t

Golf Protection - Loss of Green Fees

t

t

Cruise Vacation - Additional Journey Cancellation and Interruption

t

t

Cruise Vacation - Cruise Cancellation and Interruption

t

t

Cruise Vacation - Excursion Tour Cancellation

t

t

Cruise Vacation - Satellite Phone Fee

m

l

Scuba Diving - Dive Tour

t

t

Scuba Diving - Equipment Hire

t

t

Plan Coverage

<>
Table1
  Core Benefits Basic Standard Deluxe

1a. Emergency Medical Expense and Assistance - Medical Expenses

M

L

$500,000 $800,000 $1,000,000

1b. Emergency Medical Expenses and Assistance - Emergency Medical Evacuation

M

L

Unlimited Unlimited Unlimited

1c. Emergency Medical Expenses and Assistance - Repatriation of Remains

M

L

Unlimited Unlimited Unlimited

1d. Emergency Medical Expenses and Assistance - Overseas Hospital Cash

M

L

$5,000 $5,000 $5,000

1e. Emergency Medical Expenses and Assistance - Compassionate Visit

M

L

X $30,000 $30,000

1f. Emergency Medical Expenses and Assistance - Child Guard

M

L

X $30,000 $30,000

2a. Personal Accident - Accident while in a common carrier

M

L

$500,000 $1,000,000 $1,200,000

2b. Personal Accident - Other accidents

M

L

$250,000 $500,000 $600,000

3. Loss of Income Benefit

M

L

X X $30,000

4a. Journey Cancellation

M

L

X X $20,000

4b. Journey Interruption

m

l

X X $20,000

5a. Personal Effects - Baggage & Personal Effects

m

l

X $8,000 $10,000

5b. Personal Effects - Personal Money

m

l

X $1,500 $2,500

5c. Personal Effects - Travel Documents

M

L

X $10,000 $30,000

6a. Delay Coverage - Travel Delay

M

L

X $1,500 $2,000

6b. Delay Coverage - Baggage Delay

M

L

X $600 $800

7. Personal Liability

M

L

X $2,000,000 $2,000,000

8. Credit Card Protection

X $20,000 $20,000

9. Loss of Home Content

M

L

X X $3,000

Optional Benefits

<>
Table2
  Optional Benefits Maximum Benefits (HKD)

Golf Protection - Golf Baggage

t

t

$8,000

Golf Protection - Hire Golf Equipment

t

t

$6,000

Golf Protection - Loss of Green Fees

t

t

$3,000

Cruise Vacation - Additional Journey Cancellation and Interruption

t

t

$30,000

Cruise Vacation - Cruise Cancellation and Interruption

t

t

$50,000

Cruise Vacation - Excursion Tour Cancellation

t

t

$10,000

Cruise Vacation - Satellite Phone Fee

m

l

$2,000

Scuba Diving - Dive Tour

t

t

$15,000

Scuba Diving - Equipment Hire

t

t

$10,000
 
 

How to buy TravelWise insurance?

  • Get a quote
    1

    1.Provide trip information

    Enter details about the trip.

  • Get a quote
    2

    2.Select the preferred plan

    Choose the Single or Annual plan.

  • Get a quote
    3

    3.Fill out personal details

    Provide personal information about the traveller.

  • Get a quote
    4

    4.Payment and Confirmation

    Pay online, and the system will successfully issue the policy.

 
 

AIG Customers' Stories

AIG is dedicated to enhancing customers’ security and peace of mind with our insurance products protection.

Our insurances thoughtfully designed and backed by AIG’s customer-first service, and efficient online compensation processing. Read some of our customer stores here...

Car accident
Jenny Lai
AIG client for 1 year
#Vietnam #CarCrash #Travel #Accident
Jenny Lai
AIG client for 1 year

“Thanks for your assistance over the past few days. My sister has now checked in at the Tuen Mun Hospital. Doctors and nurses have completed preliminary check and her condition now is stable. Thank you for your professional service delivered to us round the clock, and repeatedly offered the best guidance, solutions and discretion throughout the ordeal. Although it was quite unfortunate for my sister who ran into a car accident in Vietnam, the well-planned evacuation was a huge relief.

Your service was as valuable as the insurance itself. We have experienced the strong support and teamwork from all the different members of the team and different departments within AIG. On behalf of my family, I would like to take this opportunity to express our sincere appreciation to all of you and wish you and AIG every success in the future.”– Jenny’s family

#Vietnam #CarCrash #Travel #Accident

Car accident in Vietnam

Mark and Jenny were on a trip to Vietnam when the van they were travelling in got into an accident. Both were sent to the local hospital where scans showed that Jenny had serious spinal fracture and injuries to her lung and pancreas. Mark suffered from multiple skin abrasions. Jenny’s sister called the ATAP global service centre for help.

AIG Travel immediately contacted Jenny. Her sister back in HK requested for us to get the couple back home as soon as possible as the family wished for the patient to receive treatment and care in HK.

We regularly checked in on the couple’s condition. After the Jenny’s condition had further stabilised, we quickly made the arrangements for her return via air ambulance after cover was approved. Jenny was accompanied by two medical escorts and her sister who had flown in to Vietnam prior to her discharge. We also arranged for Mark to return home on the same day via commercial airline. Jenny was admitted to the hospital in Tuen Mun for further treatment and care after she safely arrived back in HK.

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Decompression sickness
Jason Tsang
AIG client for 5 years
#Bali #Diving #Sickness #Travel
Jason Tsang
AIG client for 5 years

 “Thank you for your timely response, medical monitoring and guarantee of payment. Travel insurance has always been a must-have for our trips, and it is this habit that ensured timely actions and medical treatment after an accident. Thank you again for your positive response and help”

#Bali #Diving #Sickness #Travel

Decompression sickness

Jason was on Bali Island for a diving trip when after a session, he started experiencing dizziness, pain and numbness in his arms, legs and back. He sought treatment at the local hospital and the treating doctor confirmed that Jason had decompression sickness. 

AIG Travel learned that Jason needed several rounds of therapy. We approved cover after reviewing his medical report. When the hospital declined a guarantee of payment directly from us, we activated a local provider to do so. Jason stayed in hospital for a week and continued his recovery in his hotel for another three days. We arranged for his return journey on business class accompanied by a medical escort. Wheelchair service at the airports and ground ambulance transfers at both ends were arranged also. Jason safely arrived home and was to have a follow up check at a local hospital.

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A Family Visit
Ronald Tong
AIG client for 1 year
#Canada #Travel #Emergency
Ronald Tong
AIG client for 1 year

“Thank you very much. You are very professional on the follow-up and provided very good service.” 

#Canada #Travel #Emergency

A Family Visit

Ronald was visiting his niece in Canada when he started experiencing abdominal pain. At the local hospital scans revealed that he had appendicitis and surgery was necessary. His niece called the A社 global service centre to seek help with his medical expenses.

AIG Travel quickly got in touch with his treating doctor to find out more about his condition and later followed up for updates after his surgery. Ronald remained in the hospital for another week under close observation and we monitored his progress throughout this time.

We continued to check in on him while he recuperated at his niece’s residence for another two weeks after being discharged. After a follow up check, he was given clearance to travel and we arranged for his return on commercial business class with his wife as his non-medical escort. He arrived back home safely and his son valued our service.

 

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Fell in hotel room
Ellen Cheung
AIG client for 2 years
#France #Travel #Hotel #Fall #Accident
Ellen Cheung
AIG client for 2 years

"Your service was very good and very efficient. I will give positive feedback to praise your good job."

#France #Travel #Hotel #Fall #Accident

Fell in hotel room

Ellen, a 65-year-old lady, was in France when she slipped and fell in her hotel bathroom injuring her arm and forehead. At a local hospital, x-rays showed that she had fractured her elbow and she had to wear an arm cast. Ellen also received stitches for a deep cut on her forehead. Her travel agent contacted AIG for assistance with her return travel arrangements as the tour group had to move on to another destination.

AIG Travel spoke to her treating doctor for more information and obtained her medical report. After a review was completed, we approved cover and provided a guarantee of payment to the hospital. After Ellen recovered enough to travel, we arranged for her return to Hong Kong on business class with a non-medical escort to take care of her needs throughout her journey. Wheelchair service at the airports and ground transfers at both ends were also arranged to make her travel more comfortable.

X
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Business Trip
Edward Chu
AIG client for 2 years
#BusinessTrip #China
Edward Chu
AIG client for 2 years

“I would like to thank you the AIG team. I unfortunately had an accident in China on 20 May 2018. I was seriously hurt from the accident and needed to come back to HK for medical care. 

The AIG medical team gave us immediately help. The escort doctor and nurse carefully took care of me during the return journey and safely sent me to the Hong Kong Hospital. My wife and I deeply appreciated all that have been done.”

#BusinessTrip #China

Business traveller injures his neck in China

Edward who was on a business trip to Shenzhen, China fell off his bicycle and injured his neck. He was rushed to the hospital where a MRI revealed that he sustained a severe spinal injury and his condition was critical. His travel agent called AIG for help to get him home to HK to get higher level of medical care.

We quickly got in touch with his treating doctor and learned that although the MRI had not shown any fractures it was likely that Edward had sustained spinal bone dislocation. After reviewing his condition, it was concluded that Edward required prolonged hospitalization and medical care and it would be best to get him home as soon as possible. Later the same day, after approving cover we arranged for a ground ambulance and a doctor-and-nurse escort team to bring him back home.  After Edward safely arrived in Hong Kong, he was directly admitted to the hospital.

X
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Lung infection
Alicia Ho
AIG client for 1 year
#Thailand #FamilyTrip #Illness #Travel
Alicia Ho
AIG client for 1 year

 “Very satisfied with your service. I will always choose AIG Insurance. AIG takes care of things very efficiently.”

#Thailand #FamilyTrip #Illness #Travel

Lung infection in Thailand

A five-year-old girl, Daisy, developed a cough and high fever while on holiday with her mother, Alicia, in Trang, Thailand. Alicia called the ATAP global service centre for help and we quickly referred them to the Wattanapat Hospital located nearest to where they were staying. After Daisy had been seen by the treating doctor, we followed up and learned that chest x-ray showed that Daisy had lung infection. She was admitted for conservative treatment and we approved cover for her medical expenses.

When we checked in on her condition the next day, we found out that she had responded well to treatment and was fast recovering. Later on the same day, Daisy was discharged. Both mother and daughter continued their stay in Thailand and returned to home as planned.

 

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Accidental Fall
Sally Leung
AIG client for 2 years
#HoChiMinh #Vietnam #Tour #Travel #Accident
Sally Leung
AIG client for 2 years

 “Really well done. You provided excellent service. I can say it was flawless. I recommended you to my fellow members in the same tour group. They witnessed the whole process. You kept close follow up on our case. Other companies are not as thoughtful as you are. I hope you can keep up your good service.”

– Sally’s husband

 

#HoChiMinh #Vietnam #Tour #Travel #Accident

Lower back compression after a fall…

A couple from Hong Kong was on a tour in Ho Chi Minh City, Vietnam when the 63-year-old wife, Sally, slipped and fell while trying to get off the tour bus. A travel agency representative called the ATAP global service centre for help after the tour leader informed him of the mishap.

AIG Travel later learned that a CT scan at the local hospital revealed that Sally had a compression fracture in her lower spine and she was hospitalised for observation. After we received her medical report, we reviewed and approved cover. We booked Sally on business class right after she was given clearance to travel while her husband remained in economy. Wheelchair and porter services at the airports and ground transfers at both ends were also arranged to ease their travel. The couple safely arrived back to Hong Kong and Sally was to have her follow up check at the Hong Kong Adventist Hospital.

 

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Road accident
Carol Lui
AIG client for 6 years
#Accident #China #Travel
Carol Lui
AIG client for 6 years

Your response was really speedy and you were always providing us support.

#Accident #China #Travel

Road accident

17 tourists were on a group trip to Jiangxi when the bus crashed and rolled over when the driver mishandled a turn. Two of the passengers were thrown out of the bus and another two were badly squashed by the seats. The others, including the tour guide and the bus driver, sustained multiple cuts and wounds. Carol, a member of staff from the travel agency, called us as soon as she got word of the accident. AIG Travel quickly got in touch with the tour guide on the bus, and he was able to provide information about the accident and rescue work that was being carried out at the time of the call. When we followed up with the guide later, we learned that all of the passengers had been admitted into the hospital. We despatched a two-person crisis response team to Wuyuan early the next day to assess the situation and work with the treating doctor. When the patients were well enough to be discharged, we arranged for their return via commercial airline and high-speed train. Medical escort was also arranged for patients when it was required.

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Rock climbing
Natalie Yuen
AIG client for 4 years
#rock #climbing #germany #injury
Natalie Yuen
AIG client for 4 years

I am satisfied with your service and your follow-up and response is prompt!

#rock #climbing #germany #injury

Rock climbing

Natalie was on a rock climbing holiday in Germany when she fell and injured her lower back. An x-ray revealed that she had fractured her spine. She called us for assistance with her medical expenses and travel arrangements. AIG Travel got in touch with her treating doctor, and learned that she needed surgery very soon. Cover was approved after we reviewed her medical report so we provided the hospital with a guarantee of payment. She underwent the procedure two days later. We monitored her recovery progress the whole time by regularly getting updates from her treating doctor. We also constantly checked in on her as she was alone to make sure she was doing well. After confirming that she was fit to trave, we quickly issued her new return airline ticket on business class so that she would be comfortable on her return journey.

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FAQs

TravelWise annual plan covers all of your trips during the year while trip must commence from Hong Kong with maximum 90 consecutive days per journey.

Unfortunately, your medical expenses incurred after your return to Hong Kong are not covered. Under your TravelWise single plan, we only pay for medical expenses incurred as follow-up treatment in Hong Kong if you have consulted a Legally Registered Medical Practitioner overseas for the same sickness during the insured trip.

Anyone age 70 or below on the commencement date of the policy. A policy may be purchased by an individual or a family for travel overseas for purpose of leisure and/or business, provided the trip is commences from Hong Kong.

Note : We do not cover any travel to Cuba, Iran, Syria, Sudan, North Korea, or the Crimea region.

Please press “Buy Now” above or refer to our TravelWise brochure for premium levels for each plan.

Yes. Cover will automatically be extended up to a maximum of 10 calendar days without paying any additional premium, in the event the journey is being unavoidably delayed. (e.g: Travel Delay and missed departure sections due to fibular fracture, and insured person can provide medical documentation to prove that he/she is not medically fit to travel)

You can call our emergency service team 24/7 at (852) 3516-8699

Yes, but you must purchase your Travel Insurance for the whole period (including exchange & leisure travel).

You must take 1 Feb as the inception date/ departure date of your Travel Insurance, and the protection will commence after the insured person passed the Hong Kong Immigration Department counter.

If you are travelling to multiple destinations within the same trip, you can be covered under one policy. Please select the furthest region as listed under our area of coverage.

If the Security Bureau issued a “Red or Black Alert” within 7 days of your journey departure date or during your journey, AIG shall reimburse you in accordance with the following “Journey Cancellation”, “Journey Curtailment” or “Journey Re-arrangement” coverage.

Yes, we will reimburse you the additional road transport fares since earthquake is a natural disaster which has caused the delay or cancellation of your scheduled flight. Please ensure that you submit to us  the letter from airline to prove the flight delay/ cancellation.

In the event of loss, written notice of claim should be submitted to AIG Hong Kong within thirty (30) days after the occurrence , together with all relevant documents. 

You should fill in and sign the related claim form.

In order to help us to deal with your claims, you should provide all the supporting documents to substantiate your claim. Complete documentation will prevent any delay in your claim assessment as additional time may be required to obtain the requisite information

Upon receipt of sufficient documents, we will assess your claim accordingly. The result of your claim submission will be sent to you shortly

Complete and return the claims form with the supporting documents to:

AIG Insurance Hong Kong Limited
46/F, One Island East,
18 Westlands Road,
Island East,
Hong Kong

 
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