PLEASE READ: AIGHK reminds customers and the public to remain vigilant against scams. AIGHK will only contact customers through the following: SMS – all messages will be from the sender: #AIGHK; Email – all emails will be from the address domain: …@aig.com; and Telephone – all telephone calls will adopt a verification process. AIGHK will not ask for bank or credit card information, PIN numbers or passwords. Please be vigilant and do not disclose personal information or bank account details to unknown persons. If you have provided personal or confidential information or transferred money in response to a suspicious call or SMS alleging to be from AIGHK or AIGHK’s business partners, please report the matter to the Police and notify us at cs.hk@aig.com or +852 3666 7017.
The business hours of Our Office and Customer Service Hotline will have special arrangement on the following date. We will resume our service on the next working day. Thank you.
06 October 2025 (Monday) – Closed at 4:00pm
New Products
Solutions To Meet Your Needs
Travel
Enjoy your travel experience with AIG Travelwise, your trusted travel insurance companion.
AIG Car Insurance provides peace of mind when you’re on the road.
We offer Comprehensive Plan &Third Party Plan and exclusive
add-on accident cover for driver & your family.
Our enhancedDomestic Helper Protector 3.0 is designed for domestic helpers like chauffeurs, doulas, maids. It covers more than basic labour insurance with 4 flexible plans.
A 3-in-1 policy for senior with extensive coverage including 24/7 personal accident, travel accident, and lifestyle cover within HKSAR, Macau SAR, and Mainland China.
Submit your insurance questions or feedback through the online inquiry form, the relevant departments will contact you to recommend a suitable insurance plan if necessary.
Even if life encounters unexpected challenges, AIG's comprehensive and highly flexible travel insurance products can fully protect you and help you worry-free.
Our travel insurance products are committed to putting the interests of customers first, and the processing of claims is efficient and fast.
Read the following real travel insurance customer stories from our customers to understand how we put customers first.
